Housing Support Worker (AWDO-P15069) in Gravesend)

AWD online; Gravesend; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Annual leave pro rata

Birthday day off

Volunteer days

Pension contributions

Healthcare plan

Annual salary review

Refer a Friend

Benefit Hub access

Job summary

AWD online is seeking a compassionate Housing Support Worker to join a supported accommodation service in Gravesend. You will deliver housing support, tenancy management and resident care, helping residents move toward independent living.

The role involves face-to-face and remote support, collaboration with external agencies, safeguarding, and creating personalised support plans. Part-time, permanent, 20 hours per week with flexible days.

Qualifications

• Experience in support work, social care or housing support.
• Knowledge of housing legislation, benefits systems and tenancy processes.
• Understanding safeguarding, risk management and working with vulnerable individuals.
• Strong IT skills, including case management systems and remote working tools.
• Excellent communication and customer-focused approach.
• Ability to work independently and collaboratively within a team.
• Experience maintaining accurate records and producing clear reports.
• Strong organisational skills with the ability to prioritise workload.

Responsibilities

• Provide day-to-day housing support to help residents build independence, confidence and stability.
• Assist with Life Skills: budgeting, cooking, cleaning and managing appointments.
• Offer emotional support and non-judgemental guidance to residents.
• Develop care plans, risk assessments and personalised support strategies.
• Promote safeguarding and maintain a safe, supportive living environment.
• Liaise with local authorities, landlords and partner services to support outcomes.
• Encourage community engagement with education, employment and wellbeing services.
• Maintain accurate case notes and documentation using relevant systems.
• Support audits and compliance with housing accommodation standards.
• Respond to incidents following organisational procedures.

Skills

Support work

Social care

Housing support

Tenancy processes

Safeguarding

IT skills

Communication

Record keeping

Teamwork

Job description

Housing Support Worker

A rewarding opportunity for a compassionate support professional to deliver housing support, tenancy management and resident care within a supported accommodation setting, helping individuals build independence and achieve long‑term housing stability.

If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Tenancy Support Worker, Supported Housing Officer, Housing Officer, Residential Support Worker, Community Support Worker, Care Support Worker, Resident Support Worker, Support Practitioner

SALARY: £26,640 pro rata (Actual Salary, for 20 Hours per Week, £14,400 per annum) + Benefits

LOCATION: Office based in Gravesend, Kent (DA12) - candidates will need to live within a commutable distance to Gravesend

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 20 Hours per Week, Monday to Friday (flexible on days to work - will be discussed during interview)

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Worker to join a supported accommodation service focused on helping residents move towards long‑term independent living.

As a Housing Support Worker, you will provide practical and emotional support, assisting individuals with tenancy sustainment, life skills and access to community services. You will work in a trauma informed way, promoting wellbeing, safety and independence.

Working as a Housing Support Worker, you will support residents face‑to‑face and remotely, contributing to housing management, safeguarding, risk assessments and personalised support plans.

The role involves working with external agencies to help residents achieve positive outcomes and maintain stable accommodation.

DUTIES

Your duties as the Housing Support Worker include:

• Provide Resident Support: Deliver day‑to‑day housing support to help residents build independence, confidence and stability
• Assist with Life Skills: Support residents with budgeting, cooking, cleaning and managing appointments
• Offer Emotional Support: Listen without judgement and help residents navigate personal challenges
• Develop Support Plans: Contribute to care plans, risk assessments and personalised support strategies
• Promote Safeguarding: Help maintain a safe, supportive living environment and follow safeguarding procedures
• Liaise with Agencies: Work with local authorities, landlords and partner services to support long‑term housing outcomes
• Encourage Community Engagement: Support access to education, employment, wellbeing services and community activities
• Maintain Records: Keep accurate case notes, reports and documentation using relevant systems
• Conduct Audits: Support compliance with supported accommodation standards and organisational policies
• Respond to Incidents: Act appropriately in emergencies, following organisational procedures

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in support work, social care, housing support or a similar role
• Knowledge of housing legislation, benefits systems and tenancy processes
• Understanding of safeguarding, risk management and working with vulnerable individuals
• Strong IT skills, including case management systems and remote working tools
• Excellent communication and interpersonal skills with a customer‑focused approach
• Ability to work independently and collaboratively within a team environment
• Experience maintaining accurate records and producing clear reports
• Strong organisational skills with the ability to prioritise workload and meet

DESIRABLE

• Experience delivering trauma informed support
• Experience working in a psychologically informed environment
• Confidence engaging with external stakeholders such as local authorities and support agencies

BENEFITS

• Annual leave pro rata, increasing with service
• Birthday day off and option to buy additional annual leave
• Two paid Volunteer Days each year
• 5% employer pension contribution, matched by 5% employee contribution
• Healthcare Cash Plan and Life Assurance at 3 x salary
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

This role is subject to an Enhanced DBS check

JOB REF: AWDO-P15069