Housing Business Administration Apprentice (Allocations)

Gravesham; Gravesend; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

23 days annual leave

Career development

Eye care vouchers

Cycle to work

EAP Services 24/7

Free parking

Job summary

Gravesham Borough Council in Gravesend is seeking an Apprentice in Housing Allocations to support the Housing Options Service with admin tasks and customer service.

You will learn how social housing allocation works, complete training modules, and gain a Business Administration apprenticeship while earning an annual salary of around £15,434.

Qualifications

• Experience in customer service and administration.
• Good numeracy and literacy.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Support the housing allocations team with day‑to‑day admin tasks.
• Process new housing applications and check eligibility.
• Provide friendly customer service and explain the housing register.
• Assist with preparing simple assessments and organise documents.
• Update housing systems and advertise available properties.
• Complete training modules and develop admin skills.

Skills

Customer service

Administrative skills

Communication

Education

Level 2 GCSE English

Level 2 GCSE Maths

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Salary:£15,434.29 per annum,
Location:Civic Centre, Gravesend
Contract:12-18months
Working Pattern:Full Time (1 day a week on qualification)
Hours:37 hours per week
Closing Date:13 September 2026

Due to the nature of this role, this post issubject to a Standard check with the Disclosure and Barring Service (DBS).

The Role

As a Housing Allocations Apprentice, you will play an important role in supporting our Housing Options Service.

This is a great opportunity to start a career in housing, develop strong customer service and administrative skills, and work towards a recognised qualification while earning.

You will work alongside experienced colleagues who will guide you through the processes we use to register applicants, assess their needs, and help people move one step closer to finding a home.

What you will be doing:

• Supporting the housing allocations team with day‑to‑day administrative tasks, such as updating records, checking documents, and managing incoming information.
• Helping to process new housing applications by checking eligibility, gathering evidence, and ensuring information is accurate and up to date.
  • Providing friendly, accessible customer service by answering enquiries, explaining how the housing register works, and helping applicants understand the bidding process.
• Assisting with preparing simple assessments and organising documents to support the team in making clear and informed decisions.
• Updating housing systems, helping to advertise available properties, and working with internal teams and housing partners to keep processes running smoothly.
• Taking an active role in your apprenticeship by completing training modules, building knowledge of housing services, and developing strong communication and administrative skills.

What you will learn

• How social housing allocation works and how councils assess housing need.
• How to deliver excellent customer service in a sensitive and supportive way.
• Key administration skills, including data handling, record‑keeping, and using housing software systems.
• How different teams across the council work together to support residents.
• To support the Housing Options Service front line customer support service dealing with administrative tasks.
• Minimum of Level 2, GCSE or equivalent in English Language and Maths
• Knowledge and understanding of office administrative duties.
• Good knowledge of Microsoft Word, Excel and Outlook
• A good standard of numeracy and literacy and a willingness to work towards achieving a Business Administration Apprenticeship Level 3

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more informationabout working for us .

• A minimum of 23 Days Annual Leave plus bank holidays.
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Free parking

Applicants must be able to demonstrate all essential requirements as listed in the job description.

We reserve the right to close this vacancy at any time prior to the closing date.