General Assistant

NOTTING HILL GENESIS; Castletown; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Cycle to work

Life Assurance x4 salary

Job summary

Notting Hill Genesis is seeking a General Assistant in Romford to support communal areas and create a safe, welcoming environment for residents. The role is part-time (15 hours/week) Monday to Friday, 9:00am–12:00pm, supporting housing services and ensuring smooth day-to-day operation.

You will maintain cleanliness, assist with meals where needed, and work with colleagues to handle emergencies while prioritising residents' wellbeing and safety.

Qualifications

• Organise and prioritise workload to meet standards.
• Work respectfully and collaboratively with residents and colleagues.
• Use your own initiative to complete tasks.
• Good spoken and written English communication.
• Basic IT skills including Microsoft Office.

Responsibilities

• Clean communal areas to the required standard.
• Support a welcoming, safe and supportive environment for residents.
• Be aware of residents' wellbeing and safety; report concerns promptly.
• Respond professionally to resident concerns and escalate issues per policy.
• Follow health and safety procedures with cleaning equipment and materials.
• Report health and safety issues relating to building condition.
• Assist catering teams with cleaning kitchens and dining areas where applicable.
• Organise workload, maintain accurate records, use resources responsibly.
• Collaborate with colleagues and respond to emergencies or incidents.

Skills

Workload management

Team collaboration

Initiative

English communication

Basic IT skills

Tools

Microsoft Office

Job description

Job Introduction

General Assistant

• Location: Romford, RM6
• Contract type: Permanent, Part-time
• Working Pattern: 15 hours per week, Monday to Friday, 9:00am to 12:00pm

What you'll do

As a General Assistant, you'll play an important role in helping us provide a clean, safe and welcoming environment for residents. Working as part of our Supported and Temporary Housing service, you'll support the wider team by maintaining communal areas to a high standard and helping to create a positive experience for residents, visitors and partner organisations.

You’ll be a visible presence within the service, taking pride in the environment and helping to ensure residents feel comfortable, respectful and supported in their home. Through your work, you’ll contribute to the smooth day-to-day running of the service and help create communities where people can thrive.

How you'll do it

• Clean communal areas including lounges, hallways, staircases, lifts, communal toilets and bathrooms to the required standard.
• Support colleagues in maintaining a welcoming, safe and supportive environment for residents.
• Be aware of residents' wellbeing and safety, reporting concerns promptly and appropriately.
• Respond professionally to resident concerns and escalating issues in line with policies and procedures.
• Follow health and safety procedures, including the safe use of cleaning equipment and materials.
• Report health and safety issues and concerns relating to the condition of the building.
• Where applicable, support catering teams by helping to maintain clean kitchens and dining areas and assisting with meal service arrangements.
• Organise your workload effectively, maintain accurate records where required and use resources responsibly.
• Work collaboratively with colleagues and contribute to a positive response during emergencies or service incidents

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Essential:

• Ability to organise and prioritise your workload, completing work consistently to the required standard.
• Ability to work respectfully and collaboratively with residents, colleagues and others involved in the service.
• Experience of working effectively using your own initiative.
• Good spoken and written English.
• Basic IT skills, including Microsoft Office.

Desirable:

• Basic Food Hygiene Certificate

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

This role is not eligible for sponsorship.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).