Area Housing Assistant

Rotherham Metropolitan Borough Council; Rotherham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Rotherham Metropolitan Borough Council seeks a dedicated housing/estate management support officer to help deliver tenancy and estate management services within a locality.

You will have experience in housing/public service environments and in dealing with the public, with a commitment to customer care standards. The position is temporary for about 9 months, full-time (37 hours per week) working Monday to Friday, based at Central Locality.

Qualifications

• Experience in housing/public service environments.
• Direct dealing with members of the public with customer care standards.
• Ability to work in a locality-based team.

Responsibilities

• Support delivery of tenancy and estate management related services within a locality.
• Assist in housing/public service activities and customer interactions.
• Coordinate with other teams to ensure responsive service delivery.

Skills

Customer service

Public service experience

Communication skills

Education

NQF Level 3 qualification or equivalent

Job description

Directorate: Adult Care, Housing and Public Health

Temporary (approximately 9 months Sept 26-May 27), Full-time,37 hrs per week to be worked Mon-Fri

Location: Central Locality

An opportunity has arisen to become part of a dedicated team and make a real difference in a neighbourhood, supporting the delivery of tenancy and estate management related services within a locality.

You will have experience of working in a housing related or other public service environment and experience of direct dealing with members of the public with a clear understanding of customer care standards.

You will require NQF Level 3 qualification e.g. AS and A levels, NVQs Level 3, Applied A levels, BTEC First Certificates and Diplomas, City and Guilds Advanced Craft Part 3, or NQF Level 4 Certificates of Higher Education or evidence of the equivalent level of knowledge gained through work experience.

Interview Dates: 21 st and 22 nd September 2026

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Head Office
Riverside House
Main Street
Rotherham
S60 1AE