Hybrid Housing Admin & Compliance Assistant

Gravesham; Gravesend; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid Working

Free parking

Local Government Pension Scheme

Career development / training

Eye care vouchers

Cycle to Work Scheme

EAP Services 24/7

Job summary

Gravesham Borough Council in Gravesend is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team at the Civic Centre. You will provide vital administrative support, manage records, monitor deadlines and coordinate information to support audits and performance monitoring.

You will handle enquiries, manage shared mailboxes, and ensure urgent matters reach the right officer promptly.

Qualifications

• Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience of providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills, with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships with colleagues across different services.
• Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
• Ability to handle sensitive and confidential information appropriately.
• Ability to identify urgent or high-risk matters and elevate them to the appropriate manager or officer.
• A good standard of literacy and numeracy.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.
• Previous housing experience is not required. Experience from any administrative, customer-service, casework, compliance or regulated-service environment would be welcomed.

Responsibilities

• Provide vital support to managers and colleagues by keeping records accurate, monitoring actions and deadlines, preparing correspondence and reports.
• Bring together evidence for audits, assurance work and performance monitoring.
• Manage enquiries and shared mailboxes, coordinate information across teams and ensure urgent or sensitive matters reach the right person promptly.
• If you are organised, approachable, confident working with others and take pride in getting the details right, this varied role offers an excellent opportunity to make a positive contribution while developing your skills and experience.

Skills

Administrative skills

Organisational skills

Record keeping

Communication skills

Customer service

Teamwork

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gravesham Borough Council in Gravesend is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team at the Civic Centre. You will provide vital administrative support, manage records, monitor deadlines and coordinate information to support audits and performance monitoring.

You will handle enquiries, manage shared mailboxes, and ensure urgent matters reach the right officer promptly.