Housing Standards Technical Advisor

South Norfolk and Broadland District Council; Norwich; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Flexible working hours

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

LGPS membership

Job summary

South Norfolk and Broadland Councils in Norwich are seeking a Housing Standards Technical Advisor to provide essential administrative and coordination support across housing standards services, including referrals, case records, licensing processes and financial assessments.

You will act as a first point of contact for residents, landlords and partner agencies, manage diaries and appointments, handle payments and maintain accurate records, with a strong focus on confidentiality and high-quality

Qualifications

• Strong numeracy and literacy skills with good IT proficiency.
• Experience working in busy admin and customer-focused environments.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Providing advice, information and signposting to residents and service users.
• Acting as the first point of contact for enquiries received by telephone, email and post.
• Managing and maintaining electronic case records and databases.
• Coordinating officer diaries, inspections and appointments.
• Processing purchase orders, invoices and payments.
• Undertaking financial eligibility assessments and calculations.
• Producing performance information and maintaining accurate records.

Skills

Numeracy

Literacy

IT skills

Job description

Location Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF Application Deadline Friday, September 11, 2026 Salary Band Band B £24,769 - £27,640 Hours 29.6 Hours Per Week Contract Type Fixed-term - 1 Year Job Summary

**Salary will be pro-rata based on hours**

About the Role

We are seeking an organised and resourceful Technical Advisor to join our Housing Standards Team, who play a vital role in supporting residents to remain independent in their homes.

As the first point of contact for all enquiries into the Housing Standards Team, you will be responsible for carrying out financial assessments to determine applicants’ eligibility for Disabled Facilities Grants and other forms of housing assistance. You will manage the ongoing processing of grant and loan applications, ensuring accurate and timely progression.

You will also provide programme support for key initiatives, including the Handyperson Scheme, the Property Hardening Programme and a range of other Housing Standards services. This will involve organising casework for officers, managing associated administration, coordinating financial assistance approvals and payments, and liaising with officers where necessary to ensure smooth case progression.

In addition, you will offer administrative support to senior managers, including diary coordination, meeting management and other associated duties.

About You

You will have strong numeracy, literacy and IT skills, complemented by a highly organised and methodical approach to your work. Accuracy, attention to detail and the ability to manage competing priorities within strict deadlines are essential.

You will have demonstrable experience in a busy administrative and customer‑focused environment, with the ability to communicate professionally across a range of matters. You will be confident in using your initiative and capable of dealing appropriately with sensitive or contentious issues when required.

This role requires you to work effectively with vulnerable individuals and to liaise with a variety of external agencies. You should therefore be comfortable managing complex information with discretion and professionalism. Experience in supporting the delivery of projects or time‑critical programmes is also important.

Closing Date: 11th September 2026

Interview Date: to be confirmed

Job Profile Job Profile document

Further Information

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the PeopleTeam as follows:

Kevin Philcox - Housing Standards Senior Manager

Email: [e-mail]

Tel: [phone]

People Team: [e-mail] Tel: [phone]

This should be recruited Internally including a secondment and externally.

We are looking for an experienced and highly organised Housing Standards Technical Advisor to provide advanced administrative and technical support to our Housing Standards Team.

This is an important role supporting services that help residents live in safe, warm and healthy homes across Broadland and South Norfolk. You will be at the centre of service delivery, coordinating referrals, managing case records, supporting licensing and enforcement processes, undertaking financial assessments, and ensuring residents and partner organisations receive a high-quality service.

If you enjoy working in a busy environment, managing competing priorities and providing excellent customer service, this could be the role for you.

About the Role

As the Housing Standards Technical Advisor, you will provide a vital administrative and coordination function across a range of housing standards services. Acting as a key point of contact for residents, landlords, partner agencies and Council officers, you will help ensure cases are managed efficiently and statutory processes are supported effectively.

Your responsibilities will include:

• Providing advice, information and signposting to residents and service users.
• Acting as the first point of contact for enquiries received by telephone, email and post.
• Managing and maintaining electronic case records and databases.
• Supporting officers with enforcement and licensing administration.
• Coordinating officer diaries, inspections and appointments.
• Processing purchase orders, invoices and payments.
• Gathering information and undertaking desktop research to support casework.
• Administering Caravan Site and HMO licensing processes.
• Coordinating referrals for housing adaptations and support services.
• Undertaking financial eligibility assessments and calculations.
• Producing performance information and maintaining accurate records.

About You

You will be an experienced administrator with excellent organisational and communication skills and the ability to work accurately in a fast-paced environment.

Why Join Us?

• flexible working hours for most office-based roles, allowing for a healthy work-life balance
• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website .

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.