Housing Assistant

LLOYD'S REGISTER INTERNATIONAL; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual leave 33-38 days pro rata

Sick pay

Pension scheme

Health & wellbeing support

Life insurance

Parental leave

Training & development

Flexible working

Inclusive culture

Discounts & Cycle to Work

Job summary

Sanctuary Supported Living is seeking a Housing Assistant in Birmingham to oversee day-to-day management of a supported housing service, assist with tenancy and void management, and promote safeguarding compliance. You will build strong relationships with customers and stakeholders, manage supplies, and keep records up to date.

The role requires GCSE-level literacy and numeracy, a driving licence, and experience in tenancy services.

Qualifications

• Experience delivering tenancy services.
• Ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths.
• NVQ Level 2 or equivalent in a relevant area.
• Ability to analyse and interpret data.
• Experience using housing management systems is desirable.
• Full valid driving licence and access to own vehicle required as travel is essential to the role.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Skills

Experience delivering tenancy services

Prioritise tasks

Microsoft Office

Literacy and numeracy (GCSE C)

Data analysis

Housing management systems (desirable)

Driving licence and own vehicle

Education

NVQ Level 2 or equivalent

Job description

Title: Housing Assistant

Birmingham, West Midlands, GB, B29 5XA

31 Stonebrook Way, Birmingham, B29 5XA (Midlands based covering a scheme in Stafford)

£13.87 per hour

37.5 Hours per week

We’reproud to be recognised as the2025 Housing with Care Employer of the Year– and we’re excited to welcome a new Housing Support Assistant to our vibrant service at 31, Stonebrook Way in Birmingham.

You’ll be part of a compassionate, community-focused team choose an item, that puts people first – every single day.#BeYourBest is more than a hashtag– it’s our commitment to helpingour people grow, thrive, and feel valued.We’ll support you with thetools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Your skills

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and access to own vehicle required as travel is essential to the role

Your rewards

You deservemore than the basics. That’s why, alongside33days’ annual leavepro rata(rising to38,includingbank holidays),occupationalsick paylinked to length of service, and acontributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

• We can only accept applications from individuals with the right to work in the UK.
• Internal candidates should apply via their internal careers account.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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