Bank Support Assistant

Sanctuary Group; East Midlands; On-site; GBP 17,908 - 19,286; Full time

Benefits offered by this job

Annual leave

Bank holidays

Pension

Discounts

Well-being plans

Learning & development

Job summary

Sanctuary Group is seeking a Bank Support Assistant at Sycamore Court, 33 Robert Hall Street, Leicester. You’ll join a compassionate, community-focused team supporting people with a disability and helping them live independently.

The role offers a robust training package, 33 days’ annual leave pro rata, a contributory pension, online discounts, and flexible hours “as and when required” to cover shifts. NVQ Level 2 in Health and Social Care or willingness to work towards it is preferred.

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Responsibilities

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs

Skills

Communication

Teamwork

Record keeping

Customer focus

Caring nature

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £13.15 per hour

Requisition: 229355

Bank Support Assistant

Sycamore Court , 33 Robert Hall Street, Leicester, LE4 5RB

£13.15 per hour

Hours as and when required

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year - and we’re excited to welcome a new Bank Support Assistant to our vibrant disability service at Sycamore Court , 33 Robert Hall Street, Leicester, LE4 5RB.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first - every single day. #BeYourBest is more than a hashtag - it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job reference 229355

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.