Housing Advisor

Park Avenue Recruitment; East Horsley; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Free parking

Hybrid work potential

Job summary

A Surrey-based Local Authority is hiring a Housing Advisor to join their frontline team. The role involves acting as the first point of contact for residents, providing face-to-face and phone advice, triaging enquiries and supporting duty services.

The ideal candidate has experience in housing, allocations or homelessness and strong customer service, with training and support to develop Housing Options knowledge, plus potential for hybrid working in the future and a rate of £27-£29 per hour.

Qualifications

• Previous experience within a housing environment.
• Knowledge of housing registers, allocations or housing advice.
• Strong customer service and communication skills.
• Keen to learn and develop within Housing Options.

Responsibilities

• Act as first point of contact for residents.
• Provide advice face-to-face and over the phone.
• Triaging enquiries and supporting duty services.
• Assist with housing register applications.

Skills

Housing environment experience

Customer service

Communication skills

Willingness to learn

Jigsaw housing system

Tools

Jigsaw housing system

Job description

Looking to break into a Housing Options team without needing years of experience?

We're recruiting for a Surrey-based Local Authority seeking a Housing Advisor to join their busy frontline team. This is an excellent opportunity for someone with experience in housing, homelessness, allocations or housing registers who wants to develop their Housing Options knowledge whilst earning a rate that's comparable to many Housing Options Officer contracts.

The role will involve acting as the first point of contact for residents, providing advice face-to-face and over the phone, triaging enquiries, supporting duty services and assisting with housing register applications.

What they're looking for:

• Previous experience within a housing environment
• Knowledge of housing register applications, allocations or housing advice
• Strong customer service and communication skills
• Someone keen to learn and develop within Housing Options

What's on offer?

• £27-£29 per hour
• Great route into a Housing Options team
• Training and support from an experienced team
• Experience using the Jigsaw housing system
• Free parking available
• Potential for hybrid working in the future

Please note that the role is office-based initially while you get up to speed with the service and systems. Flexibility may be considered further down the line once you're established in the role.