Housing Admin & Customer Support Specialist (Hybrid)

GUkraine; Margate; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work after probation

Flexible hours

Positive impact

Supportive team

Job summary

Guildford Borough Council is seeking a Technical Support Officer to join the Housing team, blending administrative support for planned works and compliance with customer service for residents to ensure safe, comfortable homes across the borough. The successful candidate will have housing admin experience, familiarity with Orchard or ability to learn quickly, and strong attention to detail.

Travel to the Guildford Millmead office is required five days a week, with potential hybrid working after

Qualifications

• Experience in housing administration or similar admin roles.
• Experience with Orchard or ability to learn similar systems quickly.
• Strong customer service skills to respond to tenants' needs.
• High attention to detail in works orders and invoices.
• Willingness to travel to Guildford Millmead office 5 days a week, with potential hybrid after probation.
• Positive attitude and flexibility to cover different responsibilities.

Responsibilities

• Provide administrative support to planned works and compliance teams.
• Support residents with customer service across the borough to ensure safe, comfortable homes.
• Assist with day-to-day housing admin tasks and invoicing processes.

Skills

Housing administration

Orchard system

Customer service

Attention to detail

Adaptability

Travel to office

Tools

Orchard

Job description

Guildford Borough Council is seeking a Technical Support Officer to join the Housing team, blending administrative support for planned works and compliance with customer service for residents to ensure safe, comfortable homes across the borough. The successful candidate will have housing admin experience, familiarity with Orchard or ability to learn quickly, and strong attention to detail.

Travel to the Guildford Millmead office is required five days a week, with potential hybrid working after