Technical Support Officer

GUkraine; Margate; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work after probation

Flexible hours

Positive impact

Supportive team

Job summary

Guildford Borough Council is seeking a Technical Support Officer to join the Housing team, blending administrative support for planned works and compliance with customer service for residents to ensure safe, comfortable homes across the borough. The successful candidate will have housing admin experience, familiarity with Orchard or ability to learn quickly, and strong attention to detail.

Travel to the Guildford Millmead office is required five days a week, with potential hybrid working after

Qualifications

• Experience in housing administration or similar admin roles.
• Experience with Orchard or ability to learn similar systems quickly.
• Strong customer service skills to respond to tenants' needs.
• High attention to detail in works orders and invoices.
• Willingness to travel to Guildford Millmead office 5 days a week, with potential hybrid after probation.
• Positive attitude and flexibility to cover different responsibilities.

Responsibilities

• Provide administrative support to planned works and compliance teams.
• Support residents with customer service across the borough to ensure safe, comfortable homes.
• Assist with day-to-day housing admin tasks and invoicing processes.

Skills

Housing administration

Orchard system

Customer service

Attention to detail

Adaptability

Travel to office

Tools

Orchard

Job description

An opportunity has arisen to join the Guildford Borough Council Housing team as a Technical Support Officer. This role is a blend of administrative support to our planned works and compliance teams, and customer service support for residents across the Guildford borough, to ensure all our tenants live in safe and comfortable homes. This is a fast-paced environment with a lot of departmental changes on the way, so we are looking for adaptable candidates who are keen to take on a role that will change from day to day.

What we want from you:

• Experience working in housing administration, or significant administrative experience in a similar field
• Experience with our digital housing system Orchard or evidence you have been able to learn similar administrative systems with ease in the past
• Compassionate customer service skills - our tenants trust us to listen to their concerns and respond accordingly
• Attention to detail - the works orders we raise and the invoices we process require a keen eye and have little room for error
• The ability to travel to our Guildford Millmead office 5 days a week, with the possibility of working hybrid after a probationary period
• A positive attitude and willingness to cover different responsibilities when required

Role benefits:

• The possibility to work hybrid (office/home) after a probationary period
• Flexible working hours - our standard hours are 08:30 to 17:00 with a 1h lunch, but extra hours can be logged and used at a later time
• Making a positive impact at a time when Guildford Borough Council is changing in significant ways
• Joining a supportive team which is committed to maintaining a professional standard
• Opportunity to connect with multiple teams within Housing and grow in your role

For an informal discussion on the role and its requirements, please contact Annabel Mizen (Business Support Manager) on 01483 444667. This job does not require a driver's license or any specialist certificates to apply.