Housekeeping Supervisor - Six Senses London

InterContinental Hotels Group; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company is seeking a Housekeeping Supervisor for their location in Westminster. In this role, you will supervise a team to maintain exceptional cleanliness standards and assist in the overall operation of housekeeping. The ideal candidate will have a high school diploma, experience in luxury hotels, and a passion for customer service. Familiarity with hotel systems and fluency in English are necessary. This position does not offer sponsorship; candidates must have the right to work in the UK.

Qualifications

• Experience in a similar role in luxury hotels with proven results.
• Fluency in English; additional languages preferred.
• Strong understanding of luxury customer needs.

Responsibilities

• Supervise housekeeping team to maintain cleanliness and order.
• Ensure proper tools and equipment are available for staff.
• Administer schedules for adequate coverage.
• Respond to guest requests promptly and effectively.
• Maintain safety, security, and emergency procedures.

Skills

Supervisory skills

Customer service

Knowledge of hotel systems (POS, PMS, CRM)

Attention to detail

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

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Housekeeping Supervisor - Six Senses London

As Housekeeping Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Housekeeping Supervisor, I will support Housekeeping management and assume responsibility for the efficient operation in the following:

• Supervise Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
• Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.
• Administer schedules to ensure enough coverage.
• Responsible for the immaculate appearance of all areas of responsibility and cares for all details.
• Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.
• Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers to ensure the smooth operation of housekeeping functions.
• Respond to guest requests and immediately handles issues and feedback related to Housekeeping.
• Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.
• Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.
• Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.
• Behave in an ecologically friendly manner, help to reduce the amount of energy and cleaning supplies.
• Assist with performance reviews of Housekeeping hosts.
• Support Housekeeping management with focus on the rejuvenation of the room experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, room amenities and products.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Housekeeping Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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