Housekeeping Supervisor

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Staff parking

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York is seeking a Housekeeping Supervisor to oversee the cleanliness and readiness of rooms and public areas. You will act as a liaison with Engineering, Front Office, and Laundry to coordinate efforts and resolve discrepancies with room status and assignments.

You will assist in hiring, training, scheduling, evaluating, and coaching team members, while upholding safety policies and company standards.

Qualifications

• Experience in hotel housekeeping management.
• Ability to coordinate inter-department communication.
• Knowledge of safety policies and procedures.

Responsibilities

• Inspect guest rooms, public areas, and facilities to ensure standards.
• Run room reports, verify status, and prioritize cleaning.
• Coordinate with Front Office, Engineering, and Laundry to resolve issues.
• Assist management with hiring, training, scheduling, and coaching of staff.
• Prepare and communicate changes in room assignments and shift issues.
• Complete required paperwork and maintain records.

Skills

Team leadership

Training

Communication

Coaching

Job description

Position Summary:

Inspect guest rooms, public areas, pool, etc. after beingcleaned by Room attendants to ensure quality standards. Run sold roomreports, verify room status, determine discrepant rooms, prioritize roomcleaning, and update status of departing guest rooms. Assist Housekeepingmanagement in managing daily activities. Act as a liaison to coordinate theefforts of Housekeeping, Engineering, Front Office, and Laundry. Document andresolve issues with discrepant rooms with the Front Desk. Prepare, distribute,and communicate changes in room assignments. Communicate issues to next shift.Complete required paperwork.

Assist management in hiring, training, scheduling,evaluating, counselling, disciplining, and motivating and coaching employees.Follow all company and safety and security policies and procedures; report anymaintenance problems, safety hazards, accidents, or injuries; complete safetytraining and certifications. Ensure uniform and personal appearance are cleanand professional; maintain confidentiality of proprietary information; protectcompany assets. Welcome and acknowledge all guests according to companystandards; anticipate and address guests’ service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speak with othersusing clear and professional language. Develop and maintain positive workingrelationships with others; listen and respond appropriately to the concerns ofother employees. Ensure adherence to quality expectations and standards.Perform other reasonable job duties as requested by Managers.

About Us:

Delta Hotels by Marriott Yorkoffers a 4 star hotel experience in a beautiful location steps away from theYork Racecourse. We have stunning guest rooms and leisure facilities as well asbanqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discountedroom rates for you, as well as your friends & family worldwide!
• Discounton food & beverage at Marriott hotels worldwide.
• Freeuse of the Leisure Club facilities
• Accessto discounts, rewards, and perks with top brands
• Freemeal during shifts
• Staffparking during shifts
• Learning& Development opportunities
• EmployeeAssistance Programme
• Dedicatedbenefits website