Front Office Associate - 24 Hours

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you, as well

Discount on food & beverage at MarrIot

Free use of the Leisure Club

Access to discounts, rewards, and perк

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York is seeking a Guest Services professional to support front desk operations and deliver exceptional guest experiences. You will greet guests, manage check-ins and check-outs, handle payments, and provide information on hotel facilities and local attractions.

Role requires clear communication, professional appearance, and the ability to work as part of a team across hotel departments.

Responsibilities

• Process all guest check-ins by confirming reservations, allocating rooms, and issuing and activating room keys.
• Process all accepted methods of payment, including debit and credit cards and other approved electronic payment methods, in accordance with hotel procedures.
• Process all check-outs, including resolving any late or disputed charges.
• Answer, record and process all guest calls, messages, requests, questions and concerns.
• Liaise with Housekeeping to monitor the readiness of bedrooms for check-in.
• Communicate parking arrangements to guests and visitors and arrange assistance from the appropriate team members where required.
• Provide guests with directions and information regarding the hotel, its facilities and services, and local areas of interest.
• Run daily reports, including arrivals and departures, identify any special requests and check reports for accuracy.
• Complete designated payment and end-of-shift reports using the computer system.
• Process electronic payments and guest accounts accurately in accordance with hotel procedures.
• Follow all hotel health, safety and security policies and procedures, reporting accidents, injuries and unsafe working conditions to the appropriate manager.
• Follow all hotel policies and procedures, ensuring uniform and personal presentation are clean, hygienic and professional.
• Maintain confidentiality of company and guest information and protect hotel property and assets.
• Welcome and acknowledge all guests in accordance with hotel standards, anticipate and respond to guests' service needs and provide appropriate assistance to individuals with disabilities.
• Communicate clearly and professionally with guests and colleagues and use appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues and other departments.
• Contribute to effective teamwork and comply with quality assurance expectations and standards.
• Stand, sit or walk for extended periods of time and for the duration of a shift where required.
• Move, lift, carry, push, pull and place objects weighing up to approximately 4.5 kg without assistance.
• Undertake any other reasonable duties as required by management or supervisors.

Job description

Position Summary

Process all guest check-ins by confirming reservations, allocating rooms, and issuing and activating room keys.

Position Summary

Process all guest check-ins by confirming reservations, allocating rooms, and issuing and activating room keys.
Process all accepted methods of payment, including debit and credit cards and other approved electronic payment methods, in accordance with hotel procedures. Process all check-outs, including resolving any late or disputed charges. Answer, record and process all guest calls, messages, requests, questions and concerns. Liaise with Housekeeping to monitor the readiness of bedrooms for check-in. Communicate parking arrangements to guests and visitors and arrange assistance from the appropriate team members where required. Provide guests with directions and information regarding the hotel, its facilities and services, and local areas of interest. Run daily reports, including arrivals and departures, identify any special requests and check reports for accuracy. Complete designated payment and end-of-shift reports using the computer system. Process electronic payments and guest accounts accurately in accordance with hotel procedures. Follow all hotel health, safety and security policies and procedures, reporting accidents, injuries and unsafe working conditions to the appropriate manager. Follow all hotel policies and procedures, ensuring uniform and personal presentation are clean, hygienic and professional. Maintain confidentiality of company and guest information and protect hotel property and assets. Welcome and acknowledge all guests in accordance with hotel standards, anticipate and respond to guests' service needs and provide appropriate assistance to individuals with disabilities. Communicate clearly and professionally with guests and colleagues and use appropriate telephone etiquette. Develop and maintain positive working relationships with colleagues and other departments. Contribute to effective teamwork and comply with quality assurance expectations and standards. Stand, sit or walk for extended periods of time and for the duration of a shift where required. Move, lift, carry, push, pull and place objects weighing up to approximately 4.5 kg without assistance. Undertake any other reasonable duties as required by management or supervisors.

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits To Joining

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website