Casual F&B Assistant

Delta Hotels; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates for you, as well

Discount on food & beverage at hotel

Free use of leisure club facilities

Employee Assistance Programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York is seeking a guest-focused server to provide food and beverage service in line with hotel standards. You will set tables, take orders, communicate with the kitchen, and use the POS system to record orders and bill guests.

You will ensure guest satisfaction, maintain cleanliness, follow safety policies, and support colleagues across departments. Experience in hospitality is welcome; uniform and professional presentation are required.

Qualifications

• Experience in hotel or restaurant service preferred.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Serve guests with food and drinks following hotel standards.
• Set tables according to event/service requirements.
• Take and input orders accurately using the POS system.
• Communicate with kitchen regarding orders, allergies and special requests.
• Present guests with accurate bills and process payments.

Skills

Customer service

POS systems

Food & beverage service

Job description

Position Summary:

Serve food and alcoholic beverages to guests inaccordance with hotel service standards and applicable legislation. Set tablesaccording to the type of event and service requirements. Answer questions regarding menu selections and communicate with the kitchenregarding menu queries, waiting times, re-cooked orders and productavailability. Communicate additional meal requirements, allergies, dietary needs and specialrequests to the kitchen and relevant team members. Record orders accurately using the hotel's point-of-sale system at the time oforder. Check with guests throughout their meal to ensure satisfaction with each foodcourse and/or beverage. Maintain cleanliness and presentation of work areas, crockery, glassware andequipment throughout the day, following clean-as-you-go procedures. Complete closing duties, including cleaning and storing equipment, restockingsupplies, returning equipment to the appropriate locations, switching offlights and completing relevant cleaning and closing checklists. Present guests with an accurate bill and process payment using the hotel'sapproved electronic payment methods. Follow all hotel health, safety and security policies and procedures. Reportaccidents, injuries and unsafe working conditions to the appropriate managerand complete required safety training. Ensure uniform and personal presentation are clean, hygienic and professional. Maintain confidentiality of company and guest information and protect hotelassets. Welcome and acknowledge guests in a warm, friendly and professional manner,anticipate and respond to their service needs, provide appropriate assistanceto individuals with disabilities and thank guests for their custom. Communicate clearly and professionally with guests and associates. Develop and maintain positive working relationships with colleagues and otherdepartments, support the team in achieving common goals and listen and respondappropriately to colleagues' concerns. Ensure adherence to quality, food safety and service standards.

About Us:

Delta Hotels by Marriott Yorkoffers a 4 star hotel experience in a beautiful location steps away from theYork Racecourse. We have stunning guest rooms and leisure facilities as well asbanqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discountedroom rates for you, as well as your friends & family worldwide!
• Discounton food & beverage at Marriott hotels worldwide.
• Freeuse of the Leisure Club facilities
• Accessto discounts, rewards, and perks with top brands
• Freemeal during shifts
• Staffparking during shifts
• Learning& Development opportunities
• EmployeeAssistance Programme
• Dedicatedbenefits website