Casual Front of House Staff

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Discount on food & beverage

Free use of Leisure Club facilities

Access to discounts, rewards, and top-

Free meals during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Job summary

Delta Hotels by Marriott York is seeking a customer-focused Front Desk Associate to welcome guests, handle check-ins/check-outs, and assist with inquiries. You will process payments, coordinate with housekeeping to ensure readiness, and provide guests with local information and directions.

The role emphasizes guest satisfaction, professional communication, and teamwork to maintain high service standards across all hotel operations.

Qualifications

• Customer-facing hospitality experience preferred.
• Ability to process payments accurately and follow hotel procedures.
• Proactive in assisting guests and handling special requests.
• Must maintain confidentiality of guest information.

Responsibilities

• Process all guest check-ins by confirming reservations, allocating rooms and issuing room keys.
• Process all accepted methods of payment in accordance with hotel procedures.
• Handle check-outs and resolve any late or disputed charges.
• Answer, record and process all guest calls, messages, requests and concerns.
• Liaise with Housekeeping to ensure rooms are ready for check-in.
• Provide guests with directions and information about the hotel and local area.
• Run daily reports including arrivals/departures and special requests.

Skills

Guest service

Communication skills

Telephone etiquette

Teamwork

Health & safety awareness

Problem solving

Job description

Position Summary:

Process all guest check-ins by confirmingreservations, allocating rooms, and issuing and activating room keys.

Process all accepted methods of payment, including debit and credit cards andother approved electronic payment methods, in accordance with hotel procedures.

Process all check-outs, including resolving any late or disputed charges.

Answer, record and process all guest calls, messages, requests, questions andconcerns.

Liaise with Housekeeping to monitor the readiness of bedrooms forcheck-in.

Communicate parking arrangements to guests and visitors and arrange assistancefrom the appropriate team members where required.

Provide guests with directions and information regarding the hotel, itsfacilities and services, and local areas of interest.

Run daily reports,including arrivals and departures, identify any special requests and checkreports for accuracy.

Complete designated payment and end-of-shift reports using the computer system.

Process electronic payments and guest accounts accurately in accordance withhotel procedures.

Follow all hotel health, safety and security policies and procedures, reportingaccidents, injuries and unsafe working conditions to the appropriate manager.

Follow all hotel policies and procedures, ensuring uniform and personalpresentation are clean, hygienic and professional. Maintain confidentiality ofcompany and guest information and protect hotel property and assets.

Welcome and acknowledge all guests in accordance with hotel standards,anticipate and respond to guests' service needs and provide appropriateassistance to individuals with disabilities.

Communicate clearly and professionally with guests and colleagues and useappropriate telephone etiquette.

Develop and maintain positive working relationships with colleagues and otherdepartments.

Contribute to effective teamwork and comply with quality assurance expectationsand standards.

About Us:

Delta Hotels by Marriott Yorkoffers a 4 star hotel experience in a beautiful location steps away from theYork Racecourse. We have stunning guest rooms and leisure facilities as well asbanqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discountedroom rates for you, as well as your friends & family worldwide!
• Discounton food & beverage at Marriott hotels worldwide.
• Freeuse of the Leisure Club facilities
• Accessto discounts, rewards, and perks with top brands
• Freemeal during shifts
• Staffparking during shifts
• Learning& Development opportunities
• EmployeeAssistance Programme
• Dedicatedbenefits website