Casual Front of House Staff

Delta-Hotel; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage

Free Leisure Club facilities

Top brands perks

Free meals on shifts

Staff parking

Learning & Development

Employee assistance

Benefits website

Job summary

Delta Hotels by Marriott York is seeking a hotel receptionist to welcome guests, check them in and out, and handle payments and guest inquiries. You will liaise with housekeeping, provide directions, and ensure guest requests are resolved with professionalism.

You will run daily arrivals/departures reports, maintain records, follow health and safety rules, protect guest information, and grow strong teamwork with colleagues across departments.

Responsibilities

• Process guest check-ins by confirming reservations, allocating rooms, and issuing room keys.
• Process payments including debit/credit cards and electronic methods per hotel procedures.
• Handle check-outs and resolve late or disputed charges.
• Answer, record, and process guest calls, messages, requests and concerns; liaise with Housekeeping.
• Provide guests with directions and information about the hotel and local areas.
• Run daily reports for arrivals/departures and check reports for accuracy.
• Complete payment and end-of-shift reports in the computer system.
• Follow health, safety and security policies and report incidents to the manager.
• Maintain professional uniform and confidentiality of guest information and hotel assets.
• Welcome and acknowledge guests, anticipate service needs, and assist guests with disabilities.
• Communicate clearly with guests and colleagues with proper telephone etiquette.
• Develop positive working relationships and contribute to teamwork and QA standards.

Job description

Position Summary:

Process all guest check-ins by confirmingreservations, allocating rooms, and issuing and activating room keys.
Process all accepted methods of payment, including debit and credit cards andother approved electronic payment methods, in accordance with hotel procedures.
Process all check-outs, including resolving any late or disputed charges.
Answer, record and process all guest calls, messages, requests, questions andconcerns. Liaise with Housekeeping to monitor the readiness of bedrooms forcheck-in.
Communicate parking arrangements to guests and visitors and arrange assistancefrom the appropriate team members where required.
Provide guests with directions and information regarding the hotel, itsfacilities and services, and local areas of interest. Run daily reports,including arrivals and departures, identify any special requests and checkreports for accuracy.
Complete designated payment and end-of-shift reports using the computer system.
Process electronic payments and guest accounts accurately in accordance withhotel procedures.
Follow all hotel health, safety and security policies and procedures, reportingaccidents, injuries and unsafe working conditions to the appropriate manager.
Follow all hotel policies and procedures, ensuring uniform and personalpresentation are clean, hygienic and professional. Maintain confidentiality ofcompany and guest information and protect hotel property and assets.
Welcome and acknowledge all guests in accordance with hotel standards,anticipate and respond to guests' service needs and provide appropriateassistance to individuals with disabilities.
Communicate clearly and professionally with guests and colleagues and useappropriate telephone etiquette.
Develop and maintain positive working relationships with colleagues and otherdepartments.
Contribute to effective teamwork and comply with quality assurance expectationsand standards.

About Us:

Delta Hotels by Marriott Yorkoffers a 4 star hotel experience in a beautiful location steps away from theYork Racecourse. We have stunning guest rooms and leisure facilities as well asbanqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discountedroom rates for you, as well as your friends & family worldwide!
• Discounton food & beverage at Marriott hotels worldwide.
• Freeuse of the Leisure Club facilities
• Accessto discounts, rewards, and perks with top brands
• Freemeal during shifts
• Staffparking during shifts
• Learning& Development opportunities
• EmployeeAssistance Programme
• Dedicatedbenefits website