Housekeeping Supervisor - Guest Experience Champion

Crimson Hotels Group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefits

EAP & wellbeing

Learning & development

Recognition & rewards

Job summary

Crimson Hotels Group in London is seeking a Housekeeping Supervisor to lead daily room cleaning operations and uphold brand standards. You will ensure guestrooms are prepared to meet luxury service expectations and supervise team members to deliver exceptional guest experiences.

The role requires previous supervisory experience in hotel housekeeping, excellent communication, and a proactive, flexible attitude to guests' needs. On-site work with a dynamic, customer-focused team.

Qualifications

• Experience supervising housekeeping teams in a hotel.
• Strong communication and organisational skills.
• Commitment to guest satisfaction and brand standards.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of rooms, service areas, store rooms and corridors.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Manage stock control and maintenance of equipment.
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.

Skills

Housekeeping

Supervisory

Guest service

English language

Job description

Crimson Hotels Group in London is seeking a Housekeeping Supervisor to lead daily room cleaning operations and uphold brand standards. You will ensure guestrooms are prepared to meet luxury service expectations and supervise team members to deliver exceptional guest experiences.

The role requires previous supervisory experience in hotel housekeeping, excellent communication, and a proactive, flexible attitude to guests' needs. On-site work with a dynamic, customer-focused team.