Housekeeping Porter

IHG Hotels & Resorts; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Wagestream wellbeing app

Hotel/restaurant discounts

F&B discounts 50%

Store discounts via Hapi

Local partner discounts

Job summary

InterContinental London Park Lane is seeking a Housekeeping Porter to support the housekeeping team with stock, cleanliness and efficiency. The role involves heavy lifting, replenishing supplies and assisting Room Attendants to ensure exceptional guest service.

We offer a competitive hourly rate, overtime pay and extensive employee benefits, including meals, discounts, and wellbeing perks. Flexibility to work various shifts is essential in this busy luxury hotel environment.

Qualifications

• Ability to work efficiently in a fast-paced, high-pressure environment.
• Strong multitasking and organizational skills.
• Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.

Responsibilities

• Replenish housekeeping carts, floor pantries and storage areas with fresh linen, towels, guest amenities and cleaning supplies.
• Transport clean and soiled linen throughout the hotel in line with health and safety procedures.
• Move furniture, rollaway beds, cots and other heavy equipment as required.
• Collect and dispose of waste, recycling and used linen safely and efficiently.
• Keep housekeeping storage areas, service corridors and back-of-house areas clean, organised and hazard-free.
• Support Room Attendants by delivering additional linen, guest supplies and equipment promptly and provide a friendly and helpful service when interacting with guests, responding to requests professionally.
• Maintain the cleanliness and presentation of public areas, including corridors, lifts and staff areas, where required and assist with deep cleaning projects and periodic cleaning tasks.
• Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
• Ensure all manual handling tasks are carried out safely and in accordance with company procedures.
• Report maintenance issues, damaged equipment and health and safety concerns to the appropriate department.
• Be flexible to cover various housekeeping roles and eager to develop within the team.

Skills

Efficient in fast-paced environments

Multitasking

Communication skills

Guest service oriented

Attention to detail

Teamwork

Flexible schedule including weekends

Job description

InterContinental London Park Lane, we are currently looking to for a

Housekeeping Porter to join the team with an immediate start.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

As our Housekeeping Porter you will play a key role in supporting the housekeeping team by ensuring the floor pantries and storage areas are well-stocked, clean, organised and operating efficiently. The role involves heavy lifting, replenishing supplies, maintaining public areas, and assisting Room Attendants with the equipment and linen they need to deliver an exceptional guest service. This role requires a courteous and professional attitude, multitasking in a fast-paced environment, and a commitment to excellence.

Key Responsibilities

• Replenish housekeeping carts, floor pantries and storage areas with fresh linen, towels, guest amenities and cleaning supplies.
• Transport clean and soiled linen throughout the hotel in line with health and safety procedures.
• Move furniture, rollaway beds, cots and other heavy equipment as required.
• Collect and dispose of waste, recycling and used linen safely and efficiently.
• Keep housekeeping storage areas, service corridors and back-of-house areas clean, organised and hazard-free.
• Support Room Attendants by delivering additional linen, guest supplies and equipment promptly and provide a friendly and helpful service when interacting with guests, responding to requests professionally.
• Maintain the cleanliness and presentation of public areas, including corridors, lifts and staff areas, where required and assist with deep cleaning projects and periodic cleaning tasks.
• Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
• Ensure all manual handling tasks are carried out safely and in accordance with company procedures.
• Report maintenance issues, damaged equipment and health and safety concerns to the appropriate department.
• Be flexible to cover various housekeeping roles and eager to develop within the team.

Skills and Attributes

• Ability to work efficiently in a fast-paced, high-pressure environment.
• Strong multitasking and organizational skills.
• Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.
• Professional and courteous demeanour with a focus on guest satisfaction.
• Keen attention to detail and commitment to maintaining high cleanliness standards.
• Previous experience in a housekeeping or porter role is an advantage but not essential providing you have a proactive and positive attitude towards teamwork and development and have flexibility with work schedules, including weekends and holidays, as required.

Join us and become a valued member of a team that strives to provide exceptional service and create memorable guest experiences.

We are committed to offer and provide our Housekeeping Porter with a competitive salary and a large range of benefits.

16.11 per hour (£33,508.80 annual salary),

paid overtime and great IHG perks including:

• Free meals on duty.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Company sick pay and life insurance for every employee
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• We provide every employee company sick pay and life insurance.
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema

Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.