Housekeeping Manager

Dallas Burston Polo Club Hotel; Stratford-on-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel and leisure destination in Stratford-on-Avon is seeking a Housekeeping Manager to oversee daily operations and maintain high standards of cleanliness. The ideal candidate should have strong attention to detail, excellent communication skills, and experience in a similar environment. Responsibilities include managing staff, conducting inspections, and ensuring guest satisfaction. This permanent role offers a competitive salary, training support, and employee benefits.

Benefits

Competitive salary

Excellent ongoing support and training

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Ongoing incentives and rewards

Qualifications

• Strong attention to detail is crucial for maintaining cleanliness and service standards.
• Excellent communication skills are needed to interact positively with guests and team members.
• Ability to work under pressure, particularly during peak business times.

Responsibilities

• Manage the daily Housekeeping operations and team members.
• Ensure the highest standards of cleanliness and service.
• Conduct routine inspections of guest rooms and public areas.

Skills

Attention to detail

Communication skills

Team player

Ability to work under pressure

Job description

Who are we

Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

As the Housekeeping Manager at The Dallas Burston Hotel, you will be an integral part of the pre and post-opening team and the day-to-day running and expansion thereafter. You will be responsible for managing the Housekeeping operation and team members. The Housekeeping Manager is also responsible for maintaining quality control and utilising the proper equipment and supplies for the efficient and economical operation of the hotel with the highest possible standards of cleanliness, service and products for our guests. Most importantly you will be positive and a team player throughout as part of our opening team. At Focus Hotels Management, we look for people who are energetic and approachable with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

• Manage the day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback through Check-In’s to improve team member performance.
• Manage the high quality of Housekeeping and Laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, reception, etc. are clean and in good repair to meet guest satisfaction.
• Plan accurate rotas, monitor and control payroll costs and budgets to achieve planned business performance via our online systems.
• Assist in the recruitment, induction and onboarding of new team members, ensure all compliance training is complete.
• Report any faults or defects as you see them to the Maintenance Team and General Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist the Housekeeping Team during high volume periods.
• May be responsible for the security of lost and found items throughout the hotel.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• To show willingness to take on additional responsibilities when necessary, may also serve as Duty Manager.

Key Requirements

• Attention to detail
• Communication skills
• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards

Contract Type

Permanent – Fulltime – 40Hours per week