House Porter

Dorchester Services; Blacknest; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

50% off at bars & restaurants

£1,000 Refer a friend bonus scheme

World class learning and development

Social events throughout the year

Free Meals on Duty

Exclusive discount platform

Job summary

Dorchester Collection is seeking a House Porter for Coworth Park. You will perform cleaning, maintenance and housekeeping delivery tasks to ensure guests enjoy an outstanding experience.

You will understand hotel services, attend to guest requests, and assist with room moves and furniture arrangements while keeping areas tidy. As part of a culture built on Passion, Personality, Respect, Working Together and Creativity, you will contribute to our inclusive environment and benefit from world-class

Qualifications

• Talent for detail and organisation.
• Strong communication skills with a customer service mindset.
• Previous experience in a similar role, ideally 5 years.

Responsibilities

• Clean, maintain and complete housekeeping tasks.
• Understand hotel services and guest requests; help deliver these.
• Assist with room moves and furniture arrangements; keep areas tidy.
• Maintain a clean and orderly environment in guest areas.

Skills

Detail & organisation

Customer service ethic

Communication skills

5 years experience (preferred)

Job description

Join us as a House Porter at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

• You will be responsible for cleaning, maintenance and housekeeping delivery tasks, to ensure our guests receive nothing but the best experience.
• You'll also have an understanding of all hotel services, taking note of any guests requests and requirements, and help to deliver these.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us every day. As a House Porter you'll have the opportunity to bring these to life and continue to create our legacy.
• You will assist with room moves and furniture arrangements, whilst keeping all areas tidy

The items shared are the essence of a day in the life of a House Porter, but we'll make sure you are provided with specifics on how to care for our hotel.

• You have a talent for detail and organisation.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• You will have previous experience within a similar role, ideally 5

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

• Excellent salary of £25,000 per annum + estate service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within selected Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000's of retailers