House Porter

Six Senses London; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Westminster is seeking a House Porter to ensure the cleanliness of guest areas and assist with operational duties. The ideal candidate should have at least one year of experience in luxury hotels, possess strong customer service skills, and be fluent in English. This position offers a competitive salary and benefits including up to 33 days of paid holiday. Join our team at Six Senses for a rewarding experience.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Qualifications

• Minimum of 1 year experience in a similar operational setting.
• Proven results in a similar role in luxury hotels.

Responsibilities

• Ensure cleanliness of guest areas.
• Assist guests with special needs.
• Monitor daily arrivals with Housekeeping Supervisor.
• Replace hotel supplies in public areas.

Skills

Cleaning procedures knowledge

Scheduling work

Fluent in English

Customer service skills

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As House Porter, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As House Porter, I will support Housekeeping management and assume responsibility for the efficient operation in the following:

• Ensure the cleanliness and perfection of the guest areas of the hotel, rooms and other cleaning duties as assigned.
• Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Supervisor.
• Assist guests with special needs and requirements.
• Stock supply storages with required cleaning and amenity supplies for shift.
• Replace hotel supplies in public areas.
• Dust and cleans lampshades, ceiling, walls, curtains and decorations in all public areas and rooms.
• Wipe and polish all furniture, mirrors, and windows.
• Clean all bathroom fixtures and fittings and replace bathroom supplies.
• Remove all garbage and recyclable items and sorts in the appropriate bins.
• Replace water bottles in guest rooms and assist the Minibar team with cleaning and sanitizing glass bottles as needed.
• Ensure monthly scheduled deep cleaning tasks of all guest areas and rooms are done accordingly.
• Report required repair to Housekeeping Supervisor.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package– Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year– Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development– Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts– Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses– Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave– Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans– Helping you get to work in a more affordable and sustainable way.
• Medicash Plan– Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App– 24/8 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of House Porter, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 years’ experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a House Porter at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.