House Manager

CIH International Housing Group; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Ein aufregendes neues Entwicklungsteam sucht einen House Manager, der die Lebensqualität der Hausbesitzer verbessert. In dieser Rolle organisieren Sie soziale Veranstaltungen, bieten exzellenten Kundenservice und verwalten die täglichen Abläufe. Diese Position erfordert Multitasking und Problemlösungsfähigkeiten, um eine positive Gemeinschaft zu fördern. Sie werden in einem unterstützenden Umfeld arbeiten, das sich auf das Wohlbefinden älterer Menschen konzentriert. Wenn Sie leidenschaftlich daran interessiert sind, das Leben anderer zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Pensionsplan

Lebensversicherung

Mitarbeiterunterstützungsprogramm

Flexible Arbeitszeiten

Jährliche Urlaubstage

Gesundheitsuntersuchungen

Augenpflegegutscheine

Langzeitdienstpreise

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten und positive Einstellung.
• Erfahrung in kundenorientierten Rollen erforderlich.

Responsibilities

• Begrüßung neuer Hausbesitzer und Unterstützung bei der Eingewöhnung.
• Bereitstellung professioneller Dienstleistungen an der Rezeption.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Problemlösungsfähigkeiten

Grundkenntnisse in Gesundheit und Sicherheit

Education

Erfahrung im Kundenservice

Erste-Hilfe-Zertifizierung

Tools

Microsoft Word

Microsoft Outlook

Job description

The Vacancy

Brand new development opening

An exciting opportunity exists as House Manager for our new development, opening in Autumn 2025 in Erdington, West Midlands. This development targets a new market, offering affordable retirement living for those aged 55 and over.

Botham Place will feature low-maintenance, energy-efficient, privately owned apartments designed to support homeowners in enjoying their retirement years.

Hours: 35 hours per week, Monday to Friday

Salary: £24,333.93 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and a beautiful environment with generous annual leave.

Do you pride yourself on delivering excellent customer service? Do you enjoy multitasking and finding solutions? Are you passionate about organizing social events?

About the Role of a House Manager

We seek a customer-focused House Manager to uphold high-quality service standards. Your main role is to enhance our homeowners' quality of life and support their independence. This diverse role involves customer service, front of house, and facilities management. You will build a strong community through event coordination and regular meetings to communicate updates and address residents' priorities.

Key Responsibilities:

• Welcoming new homeowners and supporting their settlement.
• Providing professional front of house service and managing visitors.
• Being the first point of contact for homeowners, offering support and advice.
• Collaborating with partners and suppliers for smooth estate operation.
• Representing McCarthy Stone to families and friends of homeowners.
• Handling homeowner issues with sensitivity, respecting privacy.
• Managing gardens and grounds to ensure a safe, secure, and pleasant environment.
• Performing light cleaning duties.
• Facilitating social interactions and promoting retirement living enjoyment.
• Ensuring adherence to health and safety regulations.

Candidate Competencies:

• Excellent communication skills and a positive attitude.
• Experience in customer service roles.
• Professional approach with high standards.
• Ability to thrive in a busy, varied environment.
• Resilience and effective problem-solving skills.
• Basic health and safety awareness.
• Computer literacy, including Word and Outlook.
• First aid qualifications are advantageous but training will be provided.

We provide comprehensive training, including first aid, safety, and dementia awareness courses.

This role could be perfect for you. Apply now! We review applications as they come in and may appoint before the deadline.

McCarthy Stone values diversity and promotes equality and inclusion. We welcome applications from all backgrounds.

Apply Today! We may close the role early for the right candidate. UK applicants only; sponsorship not available.

About Us

As the UK's leading developer and manager of retirement communities, we provide high-quality homes. By January 2025, we will operate over 545 developments across the UK for more than 24,200 residents.

We champion the wellbeing and happiness of older people, helping them enjoy a better later life. We support local causes through the McCarthy Stone Charitable Foundation.

We are proud to be certified as a Great Place to Work 2025 and on the Wellbeing list.

Our Customers & Benefits

• 24 days annual leave
• Pension plan
• Life assurance
• Employee assistance helpline
• Health screening
• Eyecare vouchers
• Long service awards

Testimonials

"I enjoy working for McCarthy and Stone as a House Manager because I am supported by my manager. I can make decisions daily but always have support when needed. It's a breath of fresh air to work for a focused, dynamic company." - Linda Diamond, House Manager

"Starting during a pandemic and feeling at home within weeks shows the supportive environment here." - Andrea Waldron, Senior HR Business Partner

"From my first week, I felt part of the team. There are many opportunities to be involved and make a difference." - Emily Bishop, Principal Planning Associate

"Working here is fulfilling. Watching residents settle and enjoy retirement is very rewarding." - Caroline Craig-cordel, Sales Consultant

"It's inspiring how we can make people happier every day, which is so important to our homeowners." - Stan Smolyar, Head of Brand