House Host

Maison Estelle; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Biannual socials

Staff rates & F&B discounts

Birthday day off

Free meals on shift

Pension & health plan

28 days holiday

Refer-a-friend bonus

Job summary

Maison Estelle, a private members’ club in Mayfair, seeks an on-site Hospitality Host to welcome members, manage reservations, and deliver exceptional service with discretion. You will contribute to a warm, personalised experience, handling enquiries and ensuring VIP guests receive tailored attention.

Role emphasizes high hospitality standards, presentation, and proactive problem-solving. Competitive OTE £41,500 with base pay and gratuities, plus staff perks and a caring team culture.

Qualifications

• Previous host experience in a busy and high-volume hospitality operation.
• Excellent time-management skills and attention to detail.
• Excellent communication skills and fluent English.

Responsibilities

• Create a warm, welcoming and lasting impression for our members.
• Build genuine relationships with members and provide attentive service.
• Answer calls, take reservations, and respond to member queries promptly.
• Maintain a neat, well-presented reception and be fully stocked with materials.
• Capture and update member information in profiles and tailor experiences for VIPs.

Skills

Hospitality experience

Time management

Communication

English proficiency

Customer service

Tools

MS Office

SevenRooms

CRM systems

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘Hosted Home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

The on target earning potential for this role is £41,500 per annum - comprising a base salary of £28,184, plus a qualified estimate of £13,316 in gratuities and service charge

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
• Anticipating members needs and providing them with a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.

WHO WE ARE LOOKING FOR

• Previous hostexperience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems)
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
<
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.