Cloakroom Attendant

Maison Estelle; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Biannual socials

Staff discounts across Ennismore brand

Birthday day off

Free meals on shift

Pension, health cash plan & life cover

28 days holiday (incl. bank hols)

Refer-a-friend bonus

Job summary

Maison Estelle, a private members’ club housed in a Grade I-listed Georgian townhouse in Mayfair, is seeking a Cloakroom Attendant. You will tag items, issue tickets, store belongings securely, and ensure items are returned to members on receipt of the matching ticket while maintaining discretion.

You will welcome members, liaise with colleagues, and act as an ambassador for our venue. Strong English, attention to detail, and good time-management are essential; prior cloakroom experience in a

Qualifications

• Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation is a plus.
• Excellent attention to detail and accuracy in handling items and tickets.
• Strong English communication and polished guest-facing skills.

Responsibilities

• Tag items checked into the cloakroom and issue matching tickets.
• Safely store items on hangers, racks, shelves or lockers in order.
• Return items to members on receipt of the matching ticket.
• Remain on duty and safeguard items until members collect them.
• Report lost items or issues to the manager on duty and Security.

Skills

Cloakroom experience

Attention to detail

Time management

English proficiency

Hospitality passion

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Tagging all items checked into the cloakroom and issue them with a matching ticket.
• Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up.
• Returning items to members on receipt of the matching ticket.
• Remaining on duty, safeguarding items until members return.
• Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately.
• Welcoming members to the venue and providing them with information as and when required.
• Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not.
• Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams.

WHO WE ARE LOOKING FOR

• Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.