Housekeeper

Maison Estelle; Greater London; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Biannual socials

Staff discounts across Ennismore brand

Birthday day off

Free meals during shift

Pension and health cover

28 days holiday

Referral bonus

Job summary

Maison Estelle in London’s Notting Hill is seeking a diligent Housekeeper to keep public areas, offices and toilets immaculate and welcoming for members and guests. You’ll uphold Celeste standards and support a premium hospitality experience.

Key duties include detailed cleaning, adherence to safety, stock checks, and collaboration with culinary and F&B teams. Experience in luxury settings and strong communication are essential.

Qualifications

• At least 1 year proven experience in a Housekeeper role within a luxury / lifestyle hospitality business.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• A genuine passion for hospitality and hosting.

Responsibilities

• Carrying out regular spot checks of the public areas to maintain high standards.
• Dusting and wiping walls, doors, and tabletops; keeping surfaces clean and mark-free.
• Following and completing a cleaning daily check list.
• Responding to member requests and special requirements where necessary.
• Reporting maintenance issues to the Head Housekeeper and Chief Engineer.

Skills

Hospitality experience

Attention to detail

Communication skills

Job description

Who are we?

Celeste is the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. A meticulously restored townhouse, Celeste is opening in vibrant Notting Hill, London. A public Italian-American restaurant is located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influenced members’ bar evokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows. Celeste’s second floor offers members an open kitchen-style pantry, serving Japanese dishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, on Celeste’s third floor, ‘The Apartment’ is an ideal spot for a private hosted occasion, with rustic beams, reclaimed wooden floors and the spirit of an artist’s studio.

What’s in it for you?

The on target earning potential for this role is £34,777 per annum - comprising a base salary of £28,537, plus a qualified estimate of £6,240 in gratuities and service charge. This is based on a houlry rate on £13.72*.

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

As a Housekeeper your primary focus is to ensure that the Celeste public areas, offices and toilets are clean and well maintained at all times. You will make sure these areas are always immaculate, so they remain a pleasant and comfortable environment for our team, members and their guests. You should uphold the highest standards and ensure the member experience is always in line with Celeste standards.

As a Housekeeper you’ll be responsible for:

• Carrying out regular spot checks of the public areas to maintain high standards throughout the club.
• Dusting and wiping walls, doors, and tabletops, walls to be kept mark free, all doors to be cleaned, as necessary.
• Following and complete a cleaning daily check list.
• Acting upon member requests and special requirements where necessary.
• Reporting any maintenance issues to the Head Housekeeper and Chief Engineer.
• Ensuring all toilets are clean and smell fresh and lavatories facilities to be fully stocked with towels, toilet paper and toiletries.
• Ensuring that towel baskets are emptied regularly, all floor mats are clean, and bins are empty.
• Performing a variety of cleaning duties such as sweeping, mopping, dusting, vacuuming, and polishing.
• Passing on all information relevant to the cleaning of Maison Estelle public areas to the Head Housekeeper e.g. maintenance issues, special requirements and requests etc.
• Following procedures for all waste disposal and recycling.
• Encouraging a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
• Ensuring uniform and personal appearance are clean and professional.
• Ensuring that company and statutory standards and legislations are adhered to, so that our club, members and colleagues are kept safe at all times.
• Supporting and answering questions and provide assistance to stakeholders, management and members as needed.
• Attending Housekeeping and club-wide meetings.
• Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member’s experience.
• Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams.
• Following procedures related to staff uniforms
• Maintaining cleanliness and hygiene standards in the staff canteen and all BOH areas

WHO WE ARE LOOKING FOR:

• At least 1 year proven experience in a Housekeeper role within a luxury / lifestyle hospitality business.
• Obsessive about attention to detail.
• Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
• A genuine passion for hospitality and hosting

*About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.

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