Hotel Receptionist

The Megaro Hotel; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in London is seeking an experienced Hotel Receptionist for a temporary maternity cover position. The ideal candidate will manage check-ins and check-outs, handle reservations, and provide exceptional customer service. Strong organization and communication skills are essential, along with a good command of English. The role requires flexibility in working hours and duties, ensuring a smooth guest experience. Experience with Rezlynx (PMS) is a plus but not essential.

Qualifications

• Experience as a hotel receptionist is essential.
• Strong organisational and communication skills are required.
• Excellent command of English (verbal and written) is necessary.
• Attention to detail with the ability to manage guest records.

Responsibilities

• Manage arrivals, check-in & check-out to the highest customer service level.
• Maintain up-to-date guest records.
• Provide exceptional customer service and ensure memorable experiences.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Tools

Rezlynx (PMS)

Job description

Hotel Receptionist (Maternity Cover) – California Hotel 3*

Kings Cross. We are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.

The receptionist will work on-site 5 days a week, managing check‑in & check‑out, reservations via calls and emails, and assisting guests promptly.

The ideal candidate will have a to‑do attitude and will be a hospitality professional, passionate about customer service and the guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.

This is a temporary role to cover a maternity leave, with an expected start date in the first or second week of December.

Responsibilities

• Ensure arrivals, check‑in & check‑out are managed smoothly and efficiently to the highest customer service level.
• Have great attention to detail, communication skills, and excellent command of English, both verbal and written.
• Be extremely knowledgeable in regards to the company services, standards & products.
• Flexible on working hours and duties.
• Maintain guests’ record up to date at all time, and provide exceptional customer service and unforgettable experience.

Qualifications & Expectations

• Experienced Hotel Receptionist, ideally with Rezlynx (PMS) experience.
• Strong organisational and communication skills.
• Excellent command of English.
• Attention to detail, ability to maintain accurate guest records.