Hotel Receptionist

The Alfa Holiday Group; Weymouth; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Tax-free dividend

Training funding

Job security (employee-owned)

Holiday/hotel discounts

Health Assured EAP

Pension scheme

Free meals on duty

Length of service rewards

Job summary

The Alfa Holiday Group is recruiting a Hotel Receptionist for The Royal Hotel in Weymouth. This 32.5-hour-per-week role includes weekends and pays £13.45 per hour, with a focus on delivering a first-class guest experience and smooth hotel operations.

You will check guests in and out, answer enquiries, handle rooming lists and invoices, and occasionally serve drinks in the bar during the day. The ideal candidate has hospitality experience and strong communication and organisational skills.

Qualifications

• Experience in a similar role
• Excellent customer service with a friendly demeanour
• Strong communication skills
• Well organised and computer literate
• Calm under pressure in challenging situations
• Empathy towards guests and problem solving

Responsibilities

• Check guests in and out
• Deal with general enquiries and varied administrative tasks
• Process invoices and allocate rooming lists
• Occasionally serve drinks in the bar and support hotel operations

Skills

Experience in a similar role

Strong communication skills

Excellent customer service

Organised and computer literate

Calm under pressure

Empathy and problem solving

Job description

Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at The Royal Hotel, Weymouth., As a Hotel Receptionist you will work 32.5 hours per week, including weekends with an hourly rate of £13.45, regardless of age!, As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquires and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.

• Experience in a similar role
• Strong communication skills
• Excellent customer service skills with a friendly demeanour
• Being extremely well organised and computer literate
• Flexible and able to keep calm under pressure, even in challenging situations
• Empathy towards individual needs and being a problem solver

Desirable Skills:

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Holiday Group is one of the UK's most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK's only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK's most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

• Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security - our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension - we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

Our ideal candidate:

Essential Skills