Housekeeper

Alfa Holidays; Melrose; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Bi-annual dividend (employee-owned)

Training funding

Pension scheme

Discounts on holidays and hotel stays

Employee meals on duty

Employee assistance programme

Length of service rewards

Job summary

Alfa Holiday Group is hiring a Housekeeper to join the team at Waverley Castle Hotel, Melrose. You will maintain cleaning and setup of bedrooms and public areas, delivering a great first impression for guests.

Hours are 24 per week, including weekends, paid at £13.45 per hour. We offer employee ownership benefits, training support, pension, discounts on holidays, and a commitment to ongoing development.

Qualifications

• Cleaning rooms to a consistently high standard
• Ability to communicate issues to supervisor
• Working at speed but with consistency
• Great attention to detail
• Delivering a fantastic first and last impression to guest experience

Responsibilities

• Clean and prepare bedrooms and public areas to high standards
• Report issues to supervisor promptly
• Maintain tidy and welcoming guest spaces
• Support with setting up rooms for new guests

Skills

Cleaning rooms

Issue reporting

Fast-paced work

Attention to detail

Guest first impression

Job description

Alfa Holiday Grouphas an opportunityfor aHousekeeperto join the team atWaverely Castle Hotel, Melrose.

Housekeeper working hours:

As aHousekeeperyou will work 24hours per week, including weekends with an hourly rate of£13.45, regardless of age!

Being a Housekeeper:

As a housekeeper you will responsible for maintaining the cleaning and setup of the hotel bedrooms and public area spaces. We pride ourselves in providing comfortable and clean rooms to our guests, with first impressions being hugely important. You will take pride in providing consistency in the cleaning standards and highlighting any issues in rooms to your supervisor.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE in 2024)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

Our idealcandidate:

Essential Skills:

• Cleaning rooms to a consistently high standard
• Ability to communicate issues to your supervisor
• Working at speed but with consistency
• Great attention to detail
• An understanding of delivering a fantastic first and last impression to the guest experience

Desirable Skills:

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry
• A spot the difference enthusiast- you can see something out of place as soon as you walk in the room

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.