Hotel Receptionist

Alfa Holidays; Weymouth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bi-annual tax-free dividend

Training funding

Employee ownership

Staff discounts

Pension contributions

Development opportunities

Job summary

Alfa HolidayGroup at The Royal Hotel, Weymouth, are seeking a friendly Hotel Receptionist to join our team. You will be the first contact for guests, handling check-ins and check-outs, addressing enquiries and delivering a welcoming, professional experience throughout the stay.

This 32.5-hour-per-week role carries an hourly rate of £13.45 and includes weekends. We offer employee ownership benefits, bi-annual tax-free dividends, training funding, staff discounts on holidays and hotel stays,

Qualifications

• Experience in a similar role.
• Strong communication and excellent customer service skills.
• Friendly demeanour, well organised and computer literate.

Responsibilities

• Check guests in and out; handle inquiries.
• Provide a first-class guest experience, addressing needs.
• Process invoices and related admin tasks; assist in bar service when required.
• Be empathetic toward guests and maintain professional reception standards.

Skills

Experience in a hotel reception

Strong communication skills

Customer service oriented

Computer literate

Calm under pressure

Job description

Alfa HolidayGrouphas an opportunityfor a HotelReceptionistto join the team atThe Royal Hotel, Weymouth.

Hotel Receptionist working hours:

As aHotel Receptionistyou will work 32.5hours per week, including weekends with an hourly rate of £13.45, regardless of age!

Hotel Receptionist Responsibilities:

As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquires and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

Our idealcandidate:

Essential Skills:

• Experience in a similar role
• Strong communication skills
• Excellent customer service skills with a friendly demeanour
• Being extremely well organised and computer literate
• Flexible and able to keep calm under pressure, even in challenging situations
• Empathy towards individual needs and being a problem solver

Desirable Skills:

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role, we’d love to hear from you!