Guest Experience Front Desk Lead

The Alfa Holiday Group; Weymouth; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Tax-free dividend

Training funding

Job security (employee-owned)

Holiday/hotel discounts

Health Assured EAP

Pension scheme

Free meals on duty

Length of service rewards

Job summary

The Alfa Holiday Group is recruiting a Hotel Receptionist for The Royal Hotel in Weymouth. This 32.5-hour-per-week role includes weekends and pays £13.45 per hour, with a focus on delivering a first-class guest experience and smooth hotel operations.

You will check guests in and out, answer enquiries, handle rooming lists and invoices, and occasionally serve drinks in the bar during the day. The ideal candidate has hospitality experience and strong communication and organisational skills.

Qualifications

• Experience in a similar role
• Excellent customer service with a friendly demeanour
• Strong communication skills
• Well organised and computer literate
• Calm under pressure in challenging situations
• Empathy towards guests and problem solving

Responsibilities

• Check guests in and out
• Deal with general enquiries and varied administrative tasks
• Process invoices and allocate rooming lists
• Occasionally serve drinks in the bar and support hotel operations

Skills

Experience in a similar role

Strong communication skills

Excellent customer service

Organised and computer literate

Calm under pressure

Empathy and problem solving

Job description

The Alfa Holiday Group is recruiting a Hotel Receptionist for The Royal Hotel in Weymouth. This 32.5-hour-per-week role includes weekends and pays £13.45 per hour, with a focus on delivering a first-class guest experience and smooth hotel operations.

You will check guests in and out, answer enquiries, handle rooming lists and invoices, and occasionally serve drinks in the bar during the day. The ideal candidate has hospitality experience and strong communication and organisational skills.