Hotel Receptionist

Cliveden House; Thatcham; On-site; GBP 30,000 - 36,000; Full time

Job summary

A luxury hotel in Thatcham seeks an experienced Receptionist to be the welcoming face for guests. You will manage inquiries, arrivals, and departures, ensuring a smooth operation of the reception while upholding the highest standards of hospitality. The ideal candidate is warm, professional, and organized, with a commitment to exceptional service. A competitive salary of £30,820, annual leave, and various team benefits are offered. If you thrive in hospitality, we want to hear from you!

Benefits

£30,820 annual salary

£5,500 estimated annual Tronc

29 days of annual leave

Regular team gatherings

Complimentary team meals

Uniform provided

Staff accommodation available

Exclusive team rates at luxury properties

Discounts on food & beverage

Discounts on spa treatments

Recommend-a-friend bonus scheme

Health cash plan

Cycle-to-work scheme

Access to employee assistance programme

Excellent training and career development

Qualifications

• Experience as a hotel receptionist or in a similar front desk role.
• Ability to create a positive first impression and manage guest inquiries.
• Commitment to exceptional service and multitasking.

Responsibilities

• Be the first point of contact for guests.
• Manage guest enquiries, arrivals, and departures efficiently.
• Enhance overall guest experience through continuous improvement.

Skills

Excellent communication skills

Warm and professional demeanor

Organisational skills

Proactive and quick-thinking

Job description

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Hotel Receptionist

We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.

Our ideal candidate should :

• Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
• Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
• Embrace a hands‑on approach in managing guest enquiries, arrivals and departures
• Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
• Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
• Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
• Be proactive and quick‑thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive

What’s in it for you?

• £30,820 annual salary (Full time - 40 hours)
• £5,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!