Hotel Staff

Ship Inn; St Helens; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible shifts

Staff discount across brands (33%)

Wagestream access

Pension

28 days paid holiday

Employee helpline

Job summary

Ship Inn is seeking a Night Porter to provide a welcoming guest experience and maintain safety across front-of-house areas. You will check in late arrivals and walk-ins, handle inquiries, and support breakfast area setup as needed.

You will contribute to a safe, friendly environment, assist with cleaning tasks, and participate in safety procedures, including evacuations when required. This role offers flexible shifts and a supportive team atmosphere.

Qualifications

• Be the first point of contact when guests check in and arrive late.
• Provide a warm, friendly, genuine welcome to guests.
• Maintain front-of-house areas, breakfast spaces, and assist with meeting room setup as needed.
• Prioritise guest safety and security at all times.
• Assist in fire evacuations and guest safety drills as required.
• Answer phones, handle guest inquiries and resolve complaints professionally.

Responsibilities

• Be the first point of contact for check-ins and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Assist with cleaning tasks in front of house and breakfast areas, and setup of meeting rooms as needed.
• Maintain guest safety and security as a top priority at all times.
• Evacuate guests and team calmly and efficiently in case of fire or alarm.
• Answer telephone enquiries and resolve guest complaints to ensure a pleasant stay.

Skills

Guest service

Verbal communication

Teamwork

Attention to detail

Professionalism under pressure

Job description

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

Due to the nature of the role, successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC

Compensation: Competitive salary