Hotel Receptionist

Crown & Greyhound; London Borough of Southwark; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

Staff discount across brands

Wagestream access

Team socials

Pension

Job summary

Innkeeper's Lodge in London Borough of Southwark is seeking a friendly Receptionist to deliver a warm welcome, smooth check-in, and local information to guests. You will assist with bookings, share dining options, and promote feedback surveys to ensure a memorable stay.

The role emphasizes guest service, teamwork, and a positive, can-do attitude in a bustling hotel environment. Flexible shifts and staff discounts are among the benefits.

Qualifications

• Guest care
• Strong communication and interpersonal skills
• Ability to work well in a team
• Professional and approachable demeanor

Responsibilities

• Welcome guests warmly at check-in
• Provide information about services, breakfast times, entrances, and dining options
• Offer to book tables in pub/restaurant for dinner
• Promote Innkeeper's Lodge guest experience survey at check-in
• Address guest queries and handle complaints promptly and courteously
• Serve guests efficiently and take reservations and phone inquiries

Skills

Guest care

Communication

Teamwork

Professionalism

Customer service

Job description

As a Receptionist at one of our Innkeeper's hotels, you'll love going the extra mile for our guests and you'll be an expert at making them feel at home. You'll use your administration skills to make our guests' check in as seamless as can be and you'll share local knowledge to give them the best possible time away.

Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer. Whether our guests are looking to staying in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING?

• Giving every guest a friendly welcome when they arrive at the check-in
• Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc)
• Asking if the guest if they would like to book a table in your pub/restaurant for dinner
• Talking to every guest about the Innkeepers Lodge guest experience survey at check-in
• Dealing with guest queries and complaints quickly and professionally
• Serving guests in turn, quickly and efficiently
• Taking reservations from guests and dealing with all telephone call with the highest of Customer service

WHAT DO I NEED?

It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You'll...

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC

Compensation: Competitive salary