Hotel Receptionist

Mitchells & Butlers PLC; Greater London; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

33% brand discounts across brands

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Descripción de la vacante

Mitchells & Butler s PLC is seeking a Hotel Receptionist at Innkeeper's, London. The role focuses on a warm, seamless check-in, sharing local knowledge and delivering excellent guest service to ensure memorable stays.

Part-time hours, competitive salary, and benefits like discounts and pension support are offered. Posting date shows a 23 Oct 2026 timeline with a closing date of 5 Nov 2026.

Formación

• Passionate about guest care.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.

Responsabilidades

• Give every guest a friendly welcome at check-in.
• Provide guests with information about stay times and locations.
• Ask guests if they'd like to book a table in the pub/restaurant.
• Discuss Innkeepers Lodge guest experience survey with guests at check-in and handle queries and complaints quickly and professionally.
• Serve guests efficiently and take reservations and calls with high customer service.

Conocimientos

Guest care

Verbal communication

Team player

Attention to detail

Can-do attitude

Descripción del empleo

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As a Receptionist at one of our Innkeeper's hotels, you'll love going the extra mile for our guests and you'll be an expert at making them feel at home. You'll use your administration skills to make our guests' check in as seamless as can be and you'll share local knowledge to give them the best possible time away.

Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer.

Whether our guests are looking to staying in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING?

• Giving every guest a friendly welcome when they arrive at the check-in
• Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc)
• Asking if the guest if they would like to book a table in your pub/restaurant for dinner
• Talking to every guest about the Innkeepers Lodge guest experience survey at check-inDealing with guest queries and complaints quickly and professionally
• Serving guests in turn, quickly and efficiently
• Taking reservations from guests and dealing with all telephone call with the highest of Customer service

WHAT DO I NEED?

It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You’ll...

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme

Hotel Receptionist

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Part-time

Location: London, SE21 7BJ

Job type: Permanent

Posting date: 23 Oct 2026

Closing date: 5 Nov 2026

#IKC

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.