Hotel Receptionist

InterContinental Hotels Group; London; On-site; GBP 29,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Receptionist to join their prestigious hotel in Mayfair. This role offers an immediate start and the chance to be part of a team that redefines traditional luxury. As the first point of contact for guests, you will create a warm and welcoming atmosphere while ensuring top-notch service. With competitive pay, generous benefits, and opportunities for personal growth, this position is ideal for those passionate about delivering exceptional guest experiences. Join a culture that inspires and empowers you to excel in your career.

Benefits

28 days holiday including bank holidays

Wagestream financial wellbeing app

Free meals on duty

Company sick pay

Life insurance

Hotel and restaurant discounts

Retail discounts

Refer a Friend programme

Qualifications

• Previous experience in a luxury, Forbes 5-Star Hotel.
• Ability to provide a warm and genuine experience for guests.

Responsibilities

• Welcome guests in a professional yet friendly manner.
• Handle guest complaints effectively.

Skills

Guest Focus

Complaint Handling

Opera PMS

Tools

Opera PMS

Job description

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we have fantastic opportunity to join the team as a Receptionistat our luxury hotel in Mayfair with an immediate start date

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Being one of the first points of contact with our guests, our reception team members will welcome guests in a professional yet friendly manner providing a warm and genuine experience for the guest’s arrival and departure. The ideal candidate will be guest focused and have previous experience in a luxury, Forbes 5-Star Hotel and have experience handling complaints. Experience using Opera PMS is a huge advantage.

We are committed to offer and provide our Receptionistswith a competitive salary and a large range of benefits:

• £13.85 per hour (£28,808 per annum)plus night premium, paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on duty
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.