Hotel Receptionist - Nights

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Receptionists to be the first point of contact for guests. This role involves providing a warm welcome, addressing guest queries, and ensuring a friendly service throughout their stay. Ideal candidates will possess a commitment to customer service and a positive demeanor. Full training will be provided, making this an excellent opportunity for those looking to start their career in hospitality. Enjoy perks like discounted hotel rates, interest-free season ticket loans, and access to an Employee Assistance Program. Join a supportive team and make a difference in guests' experiences!

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts through online benefits portal

Qualifications

• Positive and friendly individuals with a commitment to customer service.
• Experience in a similar role is desirable but not essential.

Responsibilities

• Provide a warm and genuine welcome to guests.
• Handle guest queries in person and on the phone.
• Act as a point of contact for guest queries.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Customer Service Training

Job description

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Our Receptionists are an essential point of contact for all our guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, they are always ready to go the extra mile.

• Providing a warm and genuine welcome
• Dealing with guest queries both in person and on the phone
• Acting as a point of contact for guest queries
• Providing friendly straightforward service throughout both at the Reception Desk and throughout the guests' stay

What we look for

• Positive, friendly individuals to join a like minded team
• Total commitment to customer service
• High standards of grooming
• Experience in a similar role is desirable but not essential as full training will be given

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal