Hotel Receptionist

New Forest Hotels; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking hotel in the picturesque New Forest as a Part-Time Receptionist. This role offers a unique opportunity to work in a beautiful setting, welcoming guests and ensuring their stay is enjoyable. You will manage check-ins, handle guest enquiries, and liaise with various teams to maintain smooth operations. Ideal for someone with strong organisational skills and a passion for hospitality, this position requires flexibility and a calm demeanor under pressure. If you're looking for a rewarding role in a friendly environment, this is the perfect opportunity for you.

Qualifications

• Strong organisational and administrative skills are essential.
• Previous experience with hotel booking systems is preferred.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Handling guest enquiries and resolving issues promptly.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Customer Service

Tools

Rezlynx

Job description

Part-Time Hotel Receptionist (24 Hours per Week)

Location: In the heart of the beautiful New Forest

Shifts: 3 per week (Flexible availability required)

We are looking for a friendly and reliable Part-Time Receptionist to join our front-of-house team. Based in the heart of the stunning New Forest, this is a great opportunity to work in a scenic and welcoming environment. You will work 24 hours per week across 3 shifts, and must be flexible with working days and times.

Key Responsibilities:

• Welcoming guests, managing check-ins and check-outs
• Answering and directing telephone calls professionally
• Allocating rooms and processing bookings
• Liaising with housekeeping and Food & Beverage teams to ensure smooth operations
• Handling guest enquiries and resolving issues promptly
• Maintaining accurate records and following internal processes
  
  

Requirements:

• Must have own transport (due to location and shift patterns)
• Strong organisational and administrative skills
• Process-driven with excellent attention to detail
• A confident communicator who can remain calm under pressure
• Previous experience with hotel booking systems (Rezlynx preferred, but training can be provided)
• Previous hospitality experience is desirable