Hotel Staff

Inn on the Lake; Godalming; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts across our brands

Wagestream – access earned pay whenyou

Team socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers Leisure Retail Limited (MABLR) is hiring a Night Porter to welcome guests, handle late arrivals, and help maintain safety and security across the site. The role involves front-of-house tasks, potential cleaning duties, and meeting room prep for the next day.

You will be the first point of contact, provide a warm welcome, and handle guest inquiries and complaints to ensure a pleasant stay.

Qualifications

• Passionate about guest care.
• Demonstrates a can-do attitude.
• Maintains professionalism under pressure.
• Has a great eye for detail.
• Excels in verbal communication.
• Understands excellent guest service.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Can-do attitude

Professional under pressure

Attention to detail

Excellent verbal communication

Team player

Job description

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream –afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

Mitchells & Butlers Leisure Retail Limited ( MABLR ) is using Harri as its provider of applicant tracking software.Thedatayou provide Harri as part of your registration and application will only be provided by Harri to MABLR once you have applied for the applicable role.Yourdatawill then be processed by MABLR in accordance with its privacy policy www.mbcareersandjobs.com/privacy .