Hotel Receptionist – California Hotel 3*

St Pancras Hotel Services Ltd; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hotel Receptionist to join their vibrant team. This role involves managing guest check-ins and check-outs, handling reservations, and ensuring an exceptional guest experience. The ideal candidate will possess excellent communication and organizational skills, with a passion for providing memorable service. If you thrive in a dynamic environment and enjoy making guests feel welcome, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive working atmosphere.

Qualifications

• Experience in hospitality with a focus on guest service.
• Strong communication skills and attention to detail.

Responsibilities

• Manage check-in & check-out processes ensuring high service standards.
• Handle reservations and maintain accurate guest records.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Flexibility

Tools

Rezlynx

Job description

Hotel Receptionist – California Hotel 3*

Located in Kings Cross, the California Hotel is a unique bed & breakfast with 60 bedrooms, part of the Megaro portfolio. Established in 1985, it features an Art Deco aesthetic and a vibrant bar & terrace. We are expanding our team and seeking an experienced Hotel Receptionist, preferably familiar with Rezlynx (PMS system), though this is not mandatory.

The Receptionist will work on-site five days a week, handling check-in & check-out, reservations via calls and emails, and maintaining prompt communication with guests. The role requires a proactive, hospitality-focused professional passionate about customer service and guest experience. Reporting directly to the Front of House Manager, the candidate must possess excellent organization and communication skills.

Key Responsibilities:

1. Ensure smooth and efficient check-in & check-out processes, delivering high customer service standards.
2. Pay great attention to detail.
3. Maintain excellent communication skills.
4. Have a strong command of English, both verbal and written.
5. Be knowledgeable about the hotel’s services, standards, and products.
6. Be flexible with working hours and duties.
7. Keep guest records up to date.
8. Provide exceptional customer service and memorable guest experiences.

If you're seeking a vibrant and quirky environment, apply today and start a new adventure with us!

Requirements:

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Rota Changes Weekly

About St Pancras Hotel Services Ltd:

Based in King's Cross/St Pancras, St Pancras Hotels Services Limited is a hospitality company with a diverse portfolio of brands, each with its own personality, reflecting our unique team members.