Receptionist

Tewkesbury Park Ltd.; Tewkesbury; On-site; GBP 14,206 - 20,233; Full time

Benefits offered by this job

Clothing Allowance

Gym membership

Birthday off after 1 year

Company sick pay after qualifying period

Job summary

A luxury hotel chain is seeking a dedicated guest service professional to manage front desk operations in Tewkesbury, England. The ideal candidate will have hotel reception experience and a natural ability to engage with guests while maintaining a calm and professional demeanor. Responsibilities include welcoming guests, managing reservations, and ensuring a high standard of service. The position offers competitive pay of £12.50 per hour and may be full-time or part-time, with additional benefits like a clothing allowance and gym membership.

Qualifications

• Previous hotel reception or luxury guest service experience preferred.
• Naturally welcoming and confident.
• Professional demeanor with commercial awareness.

Responsibilities

• Welcome and greet every guest with warmth and professionalism.
• Manage reservations and guest communications efficiently.
• Support front desk operations including check-ins and check-outs.

Skills

Hotel reception experience

Strong communication skills

Calm under pressure

Attention to detail

Job description

People – Bringing our guest experience to life

• Welcome and greet every guest with warmth, professionalism, and genuine care.
• Take pride in creating an inviting first and lasting impression for every guest.
• Anticipate guest needs, delivering personalised service at every touchpoint.
• Always wear the correct uniform and maintain impeccable grooming standards, reflecting the ethos and luxury positioning of the property.
• Collaborate with colleagues across Housekeeping, Spa and Hospitality services to ensure a seamless guest journey.
• Handle guest queries, requests, and complaints with tact, discretion and solutions-focused professionalism.
• Contribute to a positive, vibrant and welcoming front-of-house culture.

Product – Excellence in every detail

• Deliver a consistently high standard of service that reflects our luxury brand and guest expectations.
• Maintain a polished, organised and inviting reception environment at all times.
• Support front desk operations including reservations, check‑ins, check‑outs and billing with accuracy and efficiency.
• Upsell and promote hotel services, facilities and packages authentically to enhance the guest experience.
• Ensure all digital platforms, booking systems and guest records are accurate and up-to‑date.

Planning – Behind every smooth stay

• Manage reservations, guest communications and daily front‑of‑house operations efficiently.
• Coordinate with departments to ensure seamless room availability, guest preferences and special requests are met.
• Maintain a proactive and collaborative relationship with the Sales team to ensure accurate rate management, booking alignment and a seamless guest reservation journey.
• Monitor guest feedback and report opportunities for improvement in service or processes.
• Stay informed of hotel events, packages and promotions to provide accurate information and guidance to guests.
• Identify and report maintenance concerns promptly to protect the guest experience, uphold presentation standards, and ensure operational excellence.

Profit – Commercial awareness with charm

• Complete daily financial procedures with accuracy and confidence, including reconciliations, payments and reporting.
• Maximise revenue opportunities through upselling of services, packages and hotel experiences.
• Maintain accurate records of guest accounts, payments and billing information.
• Support marketing and loyalty strategies by maintaining accurate guest databases and membership records.
• Contribute to repeat bookings and guest retention through personalised, memorable service.

• Previous hotel reception or luxury guest service experience preferred
• Naturally welcoming, confident and professional
• Calm under pressure with strong communication skills
• Commercially aware with attention to detail
• Pride in presentation and guest care

If you’re ready to play a central role in delivering exceptional hospitality, we’d love to hear from you. Join Tewkesbury Park and help shape memorable guest journeys every single day.

The nitty-gritty…

LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £12.50 per hour
HOURS: Full-time or part-time role

GREAT RANGE OF BENEFITS:

• Clothing Allowance
• Gym membership worth
• Day off on your birthday after 1 year
• Company sick pay after a qualifying period