Hotel Receptionist – Guest Experience Champion (37.5h/Wk)

Alexander House Hotel & Utopia Spa; Dartford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

4 weeks holiday rising to 5

8 Bank holidays

Free parking

Employee uniform

Discounted hotel stay for you

Discounted spa treatments

Discount on food & beverages

Job summary

Alexander House Hotel & Utopia Spa in Dartford, United Kingdom, is seeking a friendly Hotel Receptionist for 37.5 hours per week. You will welcome guests, check them in and out, handle enquiries by phone and in person, and upsell facilities and rooms while balancing daily operations.

The role requires a smart appearance, excellent communication, and precise data entry with friendly guest service at the core of the experience.

Qualifications

• Excellent standard of personal appearance.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guest’s.
• Organised and good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming arrival guests.
• Guest check-in and rooming.
• Enquiry handling - in person and by phone.
• Posting charges and guest billing.
• Taking bedroom reservations.
• Producing daily Activity Report for internal departments.
• Upselling facilities and rooms.
• Organising porter service when needed.
• Balancing the shift and completing end-of-day procedures.

Skills

Guest services

Communication

Data entry

Detail oriented

Tools

Hotel software

Job description

Alexander House Hotel & Utopia Spa in Dartford, United Kingdom, is seeking a friendly Hotel Receptionist for 37.5 hours per week. You will welcome guests, check them in and out, handle enquiries by phone and in person, and upsell facilities and rooms while balancing daily operations.

The role requires a smart appearance, excellent communication, and precise data entry with friendly guest service at the core of the experience.