Receptionist

Iconic Hotels & Resorts; Greater London; On-site; GBP 35,000 - 36,000; Full time

Benefits offered by this job

Salary package

Upselling incentive rewards

Employee recognition awards

Healthcare cashback

Uniform dry cleaning & meals on duty

Career development

Friends & family rates

Food & beverage discount 25%

Wellbeing calendar

Season ticket loan

Bike storage

Refer-a-friend incentives

Job summary

Iconic Luxury Hotels’ The Mayfair Townhouse in London is seeking a Receptionist to deliver exceptional guest service in a luxury setting. You will take pride in personalised welcomes, using guest names and maintaining a polished appearance.

Experience in 4- or 5-star hotels is desirable, with familiarity of Opera Cloud and front office systems. The role offers a competitive package with dandy perks and opportunities for career development.

Qualifications

• Experience in 4/5 star hotels desirable.
• Experience with Opera Cloud desirable.
• Well-presented and personable.
• Keen eye for detail and guest welcome.
• Confidence in communicating with guests and colleagues.
• Passion to go above and beyond at every step.

Responsibilities

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests.
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.
• Provide a courteous, helpful and friendly attitude to all guests and use guest names whenever possible.
• Maintain high standards in personal appearance and demeanour.
• Have a good working knowledge of all hotel departments.
• Be confident in Front Office systems including Opera Cloud, Knowcross, Microsoft Office.
• Be familiar with all reservation tasks to cover if required.
• Be knowledgeable of the London market inc. accommodation, F&B and local services.
• Record comments of appreciation, suggestions and maintenance.
• Ensure proper hand-over of the day’s business regarding cover and cashiering.
• Work with the Concierge team to provide ultimate guest experience.

Skills

Guest service

Communication

Attention to detail

Hospitality experience

Tools

Opera Cloud

Microsoft Office

Job description

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Receptionist?

• £35,500 package including tronc
• Upselling incentive rewards
• Employee recognition awards
• Cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way!

About you as a Receptionist

• Experience in working within 4* or 5* hotels is desirable
• Previous use of Opera Cloud is desirable
• Well-presented and full of personality is key
• Keen eye for detail to make our guests feel welcome
• Confidence with communicating with guests and colleagues
• Passion to go above and beyond at every step

Responsibilities of Receptionist

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
• To take pride in maintaining a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
• Be familiar with all reservation tasks in order to cover if required
• Be knowledgeable of the London market inc. accommodation, F&B and other local services
• Record all relevant comments of appreciation, suggestions and maintenance
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
• Work with the Concierge team to provide ultimate guest experience