Hotel Operations Manager

Park Plaza; Nottingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a vibrant team as an Operations Manager at a stylish hotel in Nottingham, where your leadership will inspire staff and enhance guest experiences. This role involves overseeing daily operations, managing teams, and ensuring compliance with legal standards. You'll be part of a forward-thinking company that values authenticity and work-life balance, offering great benefits including wellness days, discounts, and a supportive work culture. If you have a passion for hospitality and a drive for excellence, this opportunity is perfect for you.

Benefits

30 days of holiday per year

Balanced Scorecard Bonus Scheme

Discounted hotel rates

50% F&B discount

Access to pay before payday

Recommend a friend scheme

Two free meals per day

Gym discounts

Ride to Work Scheme

24/7 employee assistance programme

Qualifications

• Experience in hotel management or a similar role.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Manage and develop hotel teams and Heads of Departments.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Guest Service

Financial Management

Team Management

Communication

Education

Degree in Hospitality Management

Job description

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Hotel Operations Manager

Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Operations Manager at our stylish and relaxing Park Plaza Nottingham Hotel.

At Park Plaza, authenticity is at the heart of everything we do. With 178 guestrooms, our award-winning pan-Asian restaurant Chino Latino, and 6 Meeting rooms for up to 220 delegates, Park Plaza Nottingham is ideally located in the flourishing heart of Nottingham.

The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions to ensure guest satisfaction and achieve financial targets.

Your key role responsibilities as an Operations Manager:

• Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
• Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
• Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
• Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
• Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
• Lead by example and communicate operational and strategic information.
• Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
• Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
• Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
• Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.

Your Benefits as an Operations Manager:

• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Balanced Scorecard Bonus Scheme
• Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts too
• 50% F&B discount at our restaurants and bars (for your whole party)
• Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Two free meals per day - including days off if you wish to come in!
• Vitality at Work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 employee assistance programme
• Free dry cleaning for work uniform
• Annual Staff parties and events

As the Operations Manager, you will:

• Demonstrate a helpful, can-do approach and passion for great service will create an amazing impression every time, as you make sure to give every guest a moment they will not forget.
• Possess an eye for detail, understanding of processes, and strong leadership to ensure the smooth running and strategic direction of the hotel.
• Bring passion and personality to work and be part of this vibrant family - where culture and work-life balance are truly a priority.
• Have previous experience in a similar role or a HOD looking for their first step into an Operations Manager role.

If this fantastic opportunity looks like a good next step for you, apply now!

Park Plaza. Be part of it.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hotels and Motels

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