Hotel Operations Manager

Job Description

Hotel Operations Manager

Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Operations Manager at our stylish and relaxing Park Plaza Nottingham Hotel.

At Park Plaza, authenticity is at the heart of everything we do. With 178 guestrooms, our award-winning pan-Asian restaurant Chino Latino, and 6 Meeting rooms for up to 220 delegates, Park Plaza Nottingham is ideally located in the flourishing heart of Nottingham.

The role focuses on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions to ensure guest satisfaction and achieve financial targets.

Your key responsibilities as an Operations Manager:

• Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
• Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
• Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as related reward programs.
• Create a welcoming atmosphere and personalized service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
• Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
• Lead by example and communicate operational and strategic information effectively.
• Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during busy times.
• Actively participate in the HOD & Executive team and fulfill duty management responsibilities.
• Complete mandatory Health & Safety training and ensure hotel hygiene and safety standards.
• Ensure compliance with laws, management decisions, and PPHE Hotel Group's policies.

Your Benefits as an Operations Manager:

• Starting with 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service, plus 2 wellness days.
• Balanced Scorecard Bonus Scheme.
• Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts.
• 50% F&B discount at our restaurants and bars for your entire party.
• Benefit Hub – Discounted prices at online and high street stores, supermarkets, attractions, restaurants, and cinemas.
• Access to 40% of your pay before payday through Wagestream.
• Recommend a friend scheme – up to £750!
• Two free meals per day, including days off if you wish to come in.
• Vitality at Work scheme with gym discounts & more.
• Ride to Work Scheme & free local cycling lessons.
• 24/7 employee assistance programme.
• Free dry cleaning for work uniforms.
• Company pension plan & award-winning training.
• Annual staff parties and events.

Your role as the Operations Manager includes:

• Demonstrating a helpful, can-do attitude and passion for excellent service to create memorable guest experiences.
• Having an eye for detail, understanding processes, and providing strong leadership to ensure smooth hotel operations and strategic direction.
• Bringing passion and personality to work, fostering a vibrant team culture that values work-life balance.
• Having previous experience in a similar role or as a Head of Department seeking their first step into an Operations Manager position.

If this opportunity is the right next step for you, apply now!

Park Plaza. Be part of it.