Hotel Operations Manager

Crerar Hotel Group Limited; England; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Wagestream

Echo platform

Career Development

Employee recognition & rewards

Exclusive discounts

Work in breathtaking locations

Driving lessons contributions

Birthday leave

Job summary

Crerar Hotels is seeking an experienced Hotel Operations Manager to lead and oversee the daily operations of our hotels across Scotland and the Lake District. You will drive service standards, optimise guest experiences, manage multi-department teams, and ensure smooth, profitable performance.

The role requires strategic leadership, strong organisational skills, and a passion for hospitality. You will foster a positive culture, streamline processes, and communicate effectively with stakeholders

Qualifications

• Experience in hotel operations management.
• Strong leadership and customer service.
• Proven ability to lead multi-department teams.

Responsibilities

• Oversee daily hotel operations across multiple locations.
• Drive service standards and guest satisfaction.
• Lead and develop front-line and back-office teams.

Skills

Leadership

Customer service

Team management

Operational excellence

Job description

Are you looking for a rewarding career in hospitality? At

Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with

YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

Hotel Operations Manager at Crerar Hotels, you will play a pivotal role in leading and overseeing all aspects of the hotel’s operations. You will be responsible for ensuring exceptional service standards, driving operational efficiency, and supporting a high-performing team across all departments. Your leadership will be key in fostering a positive workplace culture, streamlining processes, and maintaining excellent communication throughout the hotel. With your strategic vision, strong organisational skills, and attention to detail, you will ensure that daily operations run smoothly and contribute to the overall success of the business. If you thrive in a dynamic environment and are passionate about leading a team to deliver outstanding guest experiences, this is an exciting opportunity for you.

Why Work with Us?

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Additional

- Some of our hotels also offer additional benefits such as contributions towards driving lessons (after 1 years service) as well as Birthday days off

Be Part of Something Special.

Come and join a team that

cares about its people and delivers amazing experiences every day.

and start your journey with Crerar Hotels!