Duty Manager - Based in F&B - LIVE IN NOT AVAILABLE

Crerar Hotels Group; Nairn; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Wagestream

Echo

Career Development

Employee recognition

Exclusive Discounts

Locations

Job summary

Crerar Hotels in Scotland and the Lake District is seeking a Duty Manager to lead guest service on the floor, welcome guests, and supervise daily operations. You will support departmental leaders, step in during shifts to maintain high service standards, and handle guest concerns with clear staff communication.

You’ll engage with VIP guests, lead in emergencies, and oversee venue set-ups and handovers to ensure smooth operations.

Qualifications

• Hospitality experience preferred but not required.

Responsibilities

• Lead guest service on the floor and welcome guests.
• Oversee daily operations and support department leaders.
• Step in during shifts to maintain high service standards.
• Handle guest concerns with clear staff communication.
• Act as escalation point in absence of senior management.
• Lead in emergencies and conduct venue walk-rounds for safety.

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts. You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You’ll also lead in emergencies, conduct venue walk-rounds for security and presentation, and ensure smooth handovers between shifts. Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set-ups, maintenance issues, and promotions to enhance the guest experience.

Why Work with Us?

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular
  

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.