Receptionist

Balmoral Arms; Nairn; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Wagestream

Echo platform

Career development

Recognition & awards

Discounts

Stunning hotel locations

Job summary

Crerar Hotels is seeking a friendly Receptionist to welcome guests and handle inquiries at our Scotland-based hotels. You will be the first point of contact, delivering high-quality service with a professional appearance and strong phone manner.

Experience in hospitality is advantageous, and there is a clear path for development and progression. The role offers a salary of £12.71 per hour, with benefits to support your growth and wellbeing, including Wagestream, a new communications platform,

Qualifications

• Experience in hospitality is preferred.
• Friendly, professional appearance and demeanor.
• Excellent communication and phone skills.

Responsibilities

• Deliver high-quality guest service at all times.
• Answer guest inquiries and manage calls efficiently.
• Handle daily banking tasks and reservations in the hotel booking/CRM systems.

Skills

Hospitality experience

Customer service

Phone etiquette

Tools

CRM systems

Booking systems

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can‑do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

On top of the fantastic benefits below, we offer a salary/hourly rate of £12.71 ph.

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.