Hotel Operations Leader: Guest Experience & Growth

The Berkeley Scott Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Berkeley Scott Group is recruiting an experienced Hotel Manager to lead daily hotel operations in Manchester. You will ensure exceptional guest experiences, drive financial performance, and maintain high standards while developing a motivated team.

You will oversee revenue initiatives, budgeting, cost control and compliance with health and safety and brand standards, aiming to maximise guest satisfaction and business outcomes.

Qualifications

• Proven experience as Hotel Manager in a hotel setting.
• Strong commercial acumen with P&L, budgeting and labour cost management.
• Track record of improving guest satisfaction and business performance.

Responsibilities

• Oversee all hotel operations to deliver outstanding guest service.
• Drive revenue, profitability, budgeting and cost control.
• Recruit, coach and develop department heads and teams.

Skills

Guest satisfaction

Leadership

P&L management

Budgeting

Cost control

People development

Communication

Problem-solving

Organisational skills

Job description

The Berkeley Scott Group is recruiting an experienced Hotel Manager to lead daily hotel operations in Manchester. You will ensure exceptional guest experiences, drive financial performance, and maintain high standards while developing a motivated team.

You will oversee revenue initiatives, budgeting, cost control and compliance with health and safety and brand standards, aiming to maximise guest satisfaction and business outcomes.