Guest Experience Leader | Drive Revenue & Hotel Ops

Berkeley Scott Limited; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Berkeley Scott Limited in Manchester City Centre seeks an experienced, hands-on Hotel Manager to lead day-to-day operations at a busy hotel. You will drive guest satisfaction, revenue and profitability while managing budgets and cost control.

You will recruit, coach and develop department managers, ensure health and safety, and collaborate with sales and revenue teams to maximise occupancy and market share.

Qualifications

• Previous Hotel Manager experience in a hotel environment.
• Experience managing P&L, budgets and labour costs.
• Proven track record of improving guest satisfaction and business performance.
• Excellent communication, leadership and problem-solving skills.

Responsibilities

• Lead all hotel operations, ensuring outstanding guest satisfaction and service standards.
• Drive revenue, profitability, budgeting, and cost control.
• Recruit, coach, and develop department managers and teams.
• Ensure compliance with health and safety, legal, and brand standards.
• Manage guest feedback and service recovery effectively.
• Work closely with sales and revenue teams to maximise occupancy and market share.
• Foster a positive, engaged, and performance-driven culture.

Skills

Hotel management

P&L management

Budget management

People leadership

Communication

Problem solving

Job description

Berkeley Scott Limited in Manchester City Centre seeks an experienced, hands-on Hotel Manager to lead day-to-day operations at a busy hotel. You will drive guest satisfaction, revenue and profitability while managing budgets and cost control.

You will recruit, coach and develop department managers, ensure health and safety, and collaborate with sales and revenue teams to maximise occupancy and market share.